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Capgemini
Capgemini
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Capgemini is a consulting and technology services company that helps organizations transform and manage their operations. Its work spans industries including aerospace, automotive, banking, healthcare, and logistics, with services covering cloud, cybersecurity, data and artificial intelligence, and enterprise management. Capgemini also focuses on innovation and sustainability as part of its approach to digital transformation. The company hires across a broad range of professions and experience levels, with an emphasis on building an innovative and diverse workforce.
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Help Desk Assistant – Araraquara, Brazil (Hybrid)

Provide first-level technical support to Capgemini users in Portuguese and Spanish. Diagnose incidents, resolve tickets, and maintain effective user service.

BRBrazilHybridFull-timeMiddleSeniorSpanish RequiredPortuguese RequiredIT Support

Description

  • Log, analyze, and resolve first-level tickets involving hardware, software, systems, networks, and access.
  • Deliver prompt, high-quality remote technical support to users.
  • Perform basic incident diagnosis and escalate requests to specialized teams when needed.
  • Guide users in operating systems, corporate tools, and IT resources.
  • Document support information and procedures while keeping records current.
  • Track tickets through resolution and maintain compliance with agreed SLAs.
  • Spot recurring issues and recommend improvements to support processes.
  • Support users in Portuguese and Spanish with clear, efficient communication.
  • Handle administrative tasks related to technical support and customer service.

Requirements

  • Able to work a hybrid schedule in Araraquara, São Paulo, with two days per week on site.
  • High school diploma required; an IT-related technical course or degree in progress is preferred.
  • Fluent Spanish is mandatory.
  • Advanced computer skills and Microsoft Office proficiency.
  • Technical knowledge of IT support, including operating systems, corporate software, networks, and computer equipment.
  • Previous Help Desk, Service Desk, Technical Support, or Customer Service experience is a plus.
  • Strong verbal and written communication skills.
  • Effective problem-solving and user-support abilities.
  • Available to work from 6:00 p.m. to midnight.
  • Available for a six-days-on, one-day-off schedule, including weekends.

Benefits

  • Structured career development and personalized learning paths.
  • Corporate University access, including Harvard and Pluralsight resources.
  • Official partner certifications from providers such as SAP, AWS, Microsoft, and Salesforce.
  • EF Education First language courses in English, Spanish, French, and German.
  • Medical and dental insurance.
  • TotalPass and Equilibrium programs for physical and mental well-being.
  • Private pension plan and life insurance.
  • Family Care Program with extended maternity and paternity leave, fertility support, and personalized health and well-being guidance.
  • Meal voucher.
  • Home office allowance.
  • Benefits club.
  • Inclusive workplace supported by diversity committees.

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