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Overflow
Overflow
11 – 50 Xodimlar
Malakali ishchi vizasi homiysiFintexHuquqKonsalting
Overflow notijorat tashkilotlari uchun xayriya infratuzilmasini yaratuvchi fintech kompaniyasidir. Uning platformasi xayriya tashkilotlariga xayriya qilishni yanada qulay, boshqarishni esa osonlashtirish uchun ishlab chiqilgan soddalashtirilgan jarayon orqali aksiyalar va kriptovalyuta ko‘rinishidagi badallarni qabul qilishga yordam beradi. Nomzodlar uchun Overflow moliyaviy texnologiyalar, xayriya va notijorat tashkilotlar xizmatlari kesishmasidagi mahsulotlar ustida ishlash imkoniyatini taqdim etadi.
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Kompaniyadagi ish o‘rinlari

Enterprise Customer Success Manager - Remote, United States

Own strategic customer success for complex enterprise church partners using Overflow’s B2B philanthropy SaaS platform. Lead executive relationships, renewals, quarterly reviews, retention, and expansion.

USAmerika Qo‘shma ShtatlariALAlabamaCAKaliforniyaMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Manage a focused portfolio of complex, high-value enterprise partner organizations as their dedicated Customer Success Manager.
  • Serve as a strategic advisor to executives while overseeing account health, retention, and growth.
  • Develop relationships with Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications teams.
  • Lead four structured giving reviews annually with executive stakeholders at each enterprise partner.
  • Conduct monthly check-ins with every partner.
  • Visit partner accounts around launch and at least annually thereafter.
  • Identify risks early, manage renewals in HubSpot, and implement tailored churn-prevention plans.
  • Create expansion plans and uncover strategic upsell opportunities.
  • Develop annual partner strategies and contribute proven practices to Customer Success playbooks.
  • Coach and support junior Customer Success Managers.
  • Deliver organized customer feedback, product gaps, trends, and innovation opportunities to Success leadership and Product.
  • Keep enterprise partners informed about product launches and roadmap updates.
  • Meet performance targets of 110% NRR, 90% GRR, and 90% on-time renewal completion.

Talablar

  • At least five years of experience in account management, customer success, or strategic sales.
  • Track record of managing large, complex organizations with multiple stakeholders.
  • Experience building and sustaining executive-level relationships within churches, including in-person engagement.
  • Sound independent judgment when handling challenging partner situations with limited direction.
  • Strategic, adaptable problem-solving ability that extends beyond standard playbooks.
  • Strong pipeline management and renewal forecasting skills using HubSpot or a comparable CRM.
  • Commitment to Overflow’s mission and values.
  • Ability and willingness to travel to partner accounts.
  • Hands-on experience with HubSpot or a comparable CRM.
  • Preferred: experience in church operations, stewardship, or large-scale generosity consulting.
  • Preferred: experience developing team playbooks or mentoring junior colleagues.

Imtiyozlar

  • Competitive base compensation with equity participation.
  • Comprehensive medical, dental, and vision coverage for employees and dependents.
  • Generous paid time off and company holidays.
  • Paid parental leave.
  • 401(k) retirement plan.
  • Dedicated stipend for mental health and therapy support.
  • Team retreats and purposeful in-person gatherings throughout the year.

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