LogoFresh Jobs Ahead
Overflow
Overflow
11 – 50 Angajați
Sponsor pentru viza de lucrător calificatConsultanțăFintechJuridic
Overflow este o companie de tehnologie financiară care dezvoltă infrastructură pentru donații destinată organizațiilor nonprofit. Platforma sa ajută organizațiile caritabile să accepte contribuții sub formă de acțiuni și criptomonede printr-un proces simplificat, conceput pentru a face donațiile mai accesibile și mai ușor de gestionat. Pentru candidați, Overflow oferă oportunitatea de a lucra la produse aflate la intersecția dintre tehnologia financiară, donațiile caritabile și serviciile pentru organizații nonprofit.
LinkedIn
Locurile de muncă ale companiei

Enterprise Customer Success Manager - Remote, United States

Own strategic customer success for complex enterprise church partners using Overflow’s B2B philanthropy SaaS platform. Lead executive relationships, renewals, quarterly reviews, retention, and expansion.

USStatele Unite ale AmericiiALAlabamaCACaliforniaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage a focused portfolio of complex, high-value enterprise partner organizations as their dedicated Customer Success Manager.
  • Serve as a strategic advisor to executives while overseeing account health, retention, and growth.
  • Develop relationships with Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications teams.
  • Lead four structured giving reviews annually with executive stakeholders at each enterprise partner.
  • Conduct monthly check-ins with every partner.
  • Visit partner accounts around launch and at least annually thereafter.
  • Identify risks early, manage renewals in HubSpot, and implement tailored churn-prevention plans.
  • Create expansion plans and uncover strategic upsell opportunities.
  • Develop annual partner strategies and contribute proven practices to Customer Success playbooks.
  • Coach and support junior Customer Success Managers.
  • Deliver organized customer feedback, product gaps, trends, and innovation opportunities to Success leadership and Product.
  • Keep enterprise partners informed about product launches and roadmap updates.
  • Meet performance targets of 110% NRR, 90% GRR, and 90% on-time renewal completion.

Cerințe

  • At least five years of experience in account management, customer success, or strategic sales.
  • Track record of managing large, complex organizations with multiple stakeholders.
  • Experience building and sustaining executive-level relationships within churches, including in-person engagement.
  • Sound independent judgment when handling challenging partner situations with limited direction.
  • Strategic, adaptable problem-solving ability that extends beyond standard playbooks.
  • Strong pipeline management and renewal forecasting skills using HubSpot or a comparable CRM.
  • Commitment to Overflow’s mission and values.
  • Ability and willingness to travel to partner accounts.
  • Hands-on experience with HubSpot or a comparable CRM.
  • Preferred: experience in church operations, stewardship, or large-scale generosity consulting.
  • Preferred: experience developing team playbooks or mentoring junior colleagues.

Beneficii

  • Competitive base compensation with equity participation.
  • Comprehensive medical, dental, and vision coverage for employees and dependents.
  • Generous paid time off and company holidays.
  • Paid parental leave.
  • 401(k) retirement plan.
  • Dedicated stipend for mental health and therapy support.
  • Team retreats and purposeful in-person gatherings throughout the year.

Locuri de muncă similare

Swish Analytics

Senior Backend Software Engineer

Swish Analytics
11 – 50 Angajați
Sponsor pentru viza H1BConsultanțăJocuri de norocMarketing
USStatele Unite ale AmericiiCACalifornia
150.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăInginer full-stackInginer software
CloudDockerGoJavaScriptKafkaKubernetesMicroserviciiNode.jsPython

Lead the development and operation of backend APIs, microservices, and real-time data systems for Swish Analytics’ sports prediction, betting, and fantasy products.

Deschide
Alan

Brand Marketing Associate Intern

Alan
501 – 1.000 Angajați
Sponsor pentru viza H1BAsigurare de sănătateAsigurăriAsistență medicală
FRFranțaHibridStagiuJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăManager de brand

Help develop international market-entry, event, and product-launch playbooks while supporting brand strategy at Alan, a prevention-focused insurance company. Partner with the Creative Director and contribute to the Brand team’s planning and OKRs.

Deschide