Overflow
Overflow
Overflow एक फिनटेक कंपनी है जो गैर-लाभकारी संस्थाओं के लिए दान संबंधी बुनियादी ढाँचा तैयार करती है। इसका प्लेटफ़ॉर्म धर्मार्थ संगठनों को सुव्यवस्थित प्रक्रिया के माध्यम से शेयरों और क्रिप्टोकरेंसी के योगदान स्वीकार करने में मदद करता है, जिससे दान देना अधिक सुलभ और प्रबंधित करना आसान हो जाता है। उम्मीदवारों के लिए, Overflow वित्तीय प्रौद्योगिकी, धर्मार्थ दान और गैर-लाभकारी सेवाओं के संगम पर उत्पादों पर काम करने का अवसर प्रदान करता है।

Enterprise Customer Success Manager - Remote, United States

Own strategic customer success for complex enterprise church partners using Overflow’s B2B philanthropy SaaS platform. Lead executive relationships, renewals, quarterly reviews, retention, and expansion.

विवरण

  • Manage a focused portfolio of complex, high-value enterprise partner organizations as their dedicated Customer Success Manager.
  • Serve as a strategic advisor to executives while overseeing account health, retention, and growth.
  • Develop relationships with Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications teams.
  • Lead four structured giving reviews annually with executive stakeholders at each enterprise partner.
  • Conduct monthly check-ins with every partner.
  • Visit partner accounts around launch and at least annually thereafter.
  • Identify risks early, manage renewals in HubSpot, and implement tailored churn-prevention plans.
  • Create expansion plans and uncover strategic upsell opportunities.
  • Develop annual partner strategies and contribute proven practices to Customer Success playbooks.
  • Coach and support junior Customer Success Managers.
  • Deliver organized customer feedback, product gaps, trends, and innovation opportunities to Success leadership and Product.
  • Keep enterprise partners informed about product launches and roadmap updates.
  • Meet performance targets of 110% NRR, 90% GRR, and 90% on-time renewal completion.

आवश्यकताएँ

  • At least five years of experience in account management, customer success, or strategic sales.
  • Track record of managing large, complex organizations with multiple stakeholders.
  • Experience building and sustaining executive-level relationships within churches, including in-person engagement.
  • Sound independent judgment when handling challenging partner situations with limited direction.
  • Strategic, adaptable problem-solving ability that extends beyond standard playbooks.
  • Strong pipeline management and renewal forecasting skills using HubSpot or a comparable CRM.
  • Commitment to Overflow’s mission and values.
  • Ability and willingness to travel to partner accounts.
  • Hands-on experience with HubSpot or a comparable CRM.
  • Preferred: experience in church operations, stewardship, or large-scale generosity consulting.
  • Preferred: experience developing team playbooks or mentoring junior colleagues.

लाभ

  • Competitive base compensation with equity participation.
  • Comprehensive medical, dental, and vision coverage for employees and dependents.
  • Generous paid time off and company holidays.
  • Paid parental leave.
  • 401(k) retirement plan.
  • Dedicated stipend for mental health and therapy support.
  • Team retreats and purposeful in-person gatherings throughout the year.

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