JetBrains
JetBrains
JetBrains dasturchilar samaradorligi, hamkorlik va kod sifatiga e’tibor qaratadigan dasturiy ta’minot kompaniyasidir. Kompaniya portfeliga IntelliJ IDEA, PyCharm, WebStorm va Rider kabi professional integratsiyalashgan dasturlash muhitlari hamda dasturchilar uchun vositalar, shuningdek TeamCity, YouTrack va Datalore kabi jamoaviy ish va dasturiy mahsulotlarni yetkazib berish vositalari kiradi. JetBrains, shuningdek, sun’iy intellekt yordamidagi dasturchi imkoniyatlarini, kod sifati xizmatlarini, plaginlar marketplace’ini hamda o‘rganuvchilar, talabalar va o‘qituvchilar uchun ta’lim resurslarini ishlab chiqadi. Kompaniya dasturiy ta’minot ishlab chiqish, SaaS, B2B va sun’iy intellekt sohalarida butun dunyodagi individual dasturchilar va tashkilotlarga xizmat ko‘rsatadi, jamoasida 1 000 nafardan ortiq xodim bor.

Senior Support Engineer, ReSharper (.NET) — Germany

Troubleshoot complex .NET issues for JetBrains developer tools and help users resolve product problems. Investigate bugs, guide users, and work with engineering and QA teams to improve products.

Tavsif

  • Resolve complex technical issues reported by users around the world
  • Reproduce unusual user scenarios and send product teams clear, detailed bug reports
  • Work with developers and QA engineers to share product feedback and deliver fixes
  • Write knowledge base articles, troubleshooting guides, and bug tracker reports
  • Help users adopt new technologies, including generative AI in development workflows
  • Investigate complex bugs and translate user needs into product fixes and features
  • Improve support resources and turn user feedback into practical product improvements

Talablar

  • Strong knowledge of .NET, Microsoft Visual Studio, and Visual Studio Code
  • Can read, write, and debug C# applications
  • Hands-on experience investigating, troubleshooting, and supporting commercial software
  • Understands how generative AI is used in software development workflows
  • Fluent in English, with strong written and spoken communication skills
  • Experience with CRM systems, bug trackers, or support practices such as Knowledge Centered Services
  • Familiarity with modern IDEs and development tools across platforms
  • Experience onboarding or mentoring support engineers, or managing escalated technical cases
  • Motivated to identify root causes rather than settle for workarounds
  • Able to explain complex ideas clearly and simply
  • Persistent when investigating edge cases with limited information
  • Puts users first and advocates for their needs
  • Able to work independently with a distributed team
  • Committed to ongoing learning

Imtiyozlar

  • Competitive base salary based on skills and experience
  • Choice to work from home or the office
  • Up to 30 days per year working remotely from abroad
  • Additional time off
  • Medical insurance allowance for you and your family
  • Learning and development opportunities, including conferences, courses, and language classes
  • Relocation assistance
  • Language classes
  • Hot meal or lunch allowance on workdays
  • Professional mental health services
  • On-site gym or sports club stipend
  • Internal events, company-wide celebrations, and team gatherings

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