JetBrains
JetBrains
JetBrains este o companie de software axată pe productivitatea dezvoltatorilor, colaborare și calitatea codului. Portofoliul său include medii de dezvoltare integrate profesionale și instrumente pentru dezvoltatori, precum IntelliJ IDEA, PyCharm, WebStorm și Rider, alături de produse pentru echipe și livrarea software-ului, inclusiv TeamCity, YouTrack și Datalore. JetBrains dezvoltă, de asemenea, funcționalități pentru dezvoltatori asistate de inteligență artificială, servicii pentru calitatea codului, o piață de pluginuri și resurse educaționale pentru cursanți, studenți și profesori. Compania deservește dezvoltatori individuali și organizații din întreaga lume în domeniile dezvoltării software, SaaS, B2B și inteligenței artificiale, având o echipă de peste 1.000 de angajați.

Senior Support Engineer, ReSharper (.NET) — Germany

Troubleshoot complex .NET issues for JetBrains developer tools and help users resolve product problems. Investigate bugs, guide users, and work with engineering and QA teams to improve products.

Descriere

  • Resolve complex technical issues reported by users around the world
  • Reproduce unusual user scenarios and send product teams clear, detailed bug reports
  • Work with developers and QA engineers to share product feedback and deliver fixes
  • Write knowledge base articles, troubleshooting guides, and bug tracker reports
  • Help users adopt new technologies, including generative AI in development workflows
  • Investigate complex bugs and translate user needs into product fixes and features
  • Improve support resources and turn user feedback into practical product improvements

Cerințe

  • Strong knowledge of .NET, Microsoft Visual Studio, and Visual Studio Code
  • Can read, write, and debug C# applications
  • Hands-on experience investigating, troubleshooting, and supporting commercial software
  • Understands how generative AI is used in software development workflows
  • Fluent in English, with strong written and spoken communication skills
  • Experience with CRM systems, bug trackers, or support practices such as Knowledge Centered Services
  • Familiarity with modern IDEs and development tools across platforms
  • Experience onboarding or mentoring support engineers, or managing escalated technical cases
  • Motivated to identify root causes rather than settle for workarounds
  • Able to explain complex ideas clearly and simply
  • Persistent when investigating edge cases with limited information
  • Puts users first and advocates for their needs
  • Able to work independently with a distributed team
  • Committed to ongoing learning

Beneficii

  • Competitive base salary based on skills and experience
  • Choice to work from home or the office
  • Up to 30 days per year working remotely from abroad
  • Additional time off
  • Medical insurance allowance for you and your family
  • Learning and development opportunities, including conferences, courses, and language classes
  • Relocation assistance
  • Language classes
  • Hot meal or lunch allowance on workdays
  • Professional mental health services
  • On-site gym or sports club stipend
  • Internal events, company-wide celebrations, and team gatherings

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