JetBrains
JetBrains
JetBrains is a software company focused on developer productivity, collaboration, and code quality. Its portfolio includes professional integrated development environments and developer tools such as IntelliJ IDEA, PyCharm, WebStorm, and Rider, alongside team and delivery products including TeamCity, YouTrack, and Datalore. JetBrains also develops AI-assisted developer capabilities, code-quality services, a plugin marketplace, and educational resources for learners, students, and teachers. The company serves individual developers and organizations worldwide across software development, SaaS, B2B, and artificial intelligence, with a team of more than 1,000 employees.

Senior Support Engineer, ReSharper (.NET) — Germany

Troubleshoot complex .NET issues for JetBrains developer tools and help users resolve product problems. Investigate bugs, guide users, and work with engineering and QA teams to improve products.

Description

  • Resolve complex technical issues reported by users around the world
  • Reproduce unusual user scenarios and send product teams clear, detailed bug reports
  • Work with developers and QA engineers to share product feedback and deliver fixes
  • Write knowledge base articles, troubleshooting guides, and bug tracker reports
  • Help users adopt new technologies, including generative AI in development workflows
  • Investigate complex bugs and translate user needs into product fixes and features
  • Improve support resources and turn user feedback into practical product improvements

Requirements

  • Strong knowledge of .NET, Microsoft Visual Studio, and Visual Studio Code
  • Can read, write, and debug C# applications
  • Hands-on experience investigating, troubleshooting, and supporting commercial software
  • Understands how generative AI is used in software development workflows
  • Fluent in English, with strong written and spoken communication skills
  • Experience with CRM systems, bug trackers, or support practices such as Knowledge Centered Services
  • Familiarity with modern IDEs and development tools across platforms
  • Experience onboarding or mentoring support engineers, or managing escalated technical cases
  • Motivated to identify root causes rather than settle for workarounds
  • Able to explain complex ideas clearly and simply
  • Persistent when investigating edge cases with limited information
  • Puts users first and advocates for their needs
  • Able to work independently with a distributed team
  • Committed to ongoing learning

Benefits

  • Competitive base salary based on skills and experience
  • Choice to work from home or the office
  • Up to 30 days per year working remotely from abroad
  • Additional time off
  • Medical insurance allowance for you and your family
  • Learning and development opportunities, including conferences, courses, and language classes
  • Relocation assistance
  • Language classes
  • Hot meal or lunch allowance on workdays
  • Professional mental health services
  • On-site gym or sports club stipend
  • Internal events, company-wide celebrations, and team gatherings

Related Jobs

Joma Jewellery & Katie Loxton

Customer Experience Specialist (Fixed-Term Contract) – Joma Jewellery & Katie Loxton

Joma Jewellery & Katie Loxton
51 – 200 Employees
FashionRetail

Support Joma Jewellery and Katie Loxton customers by phone, email and webchat, processing refunds and resolving service issues. Coordinate with ecommerce and operations teams in a predominantly remote role with monthly visits to the Banbury office.

Open