CNA Insurance is a global commercial insurer serving businesses across industries such as construction, healthcare, manufacturing, financial services, and real estate. Founded in 1897, the company combines business insurance with risk management and loss-control expertise, offering coverage that includes property, casualty, commercial auto, cyber liability, general liability, workers’ compensation, management and professional liability, equipment breakdown, and other specialized solutions. Its work is focused on helping organizations identify exposures, manage operational risks, and protect against losses through insurance programs tailored to their business needs.
CNA Insurance Customer Service Specialist, Hybrid in Lake Mary
Assist CNA insurance customers, agents, and brokers by phone, email, and within applications. Track issues and guide them through timely resolution.
Description
- Respond to calls and written emails within required timeframes.
- Record and update issues using logs or other tracking tools.
- Help users navigate applications.
- Assist customers, agents, and brokers across the United States.
- Report to a supervisor or higher-level manager.
- Provide efficient service and follow issues through to timely resolution.
Requirements
- High school diploma, GED, or equivalent experience.
- At least one year of relevant experience is typically expected.
- Strong written, verbal, and interpersonal communication, including professional phone etiquette.
- Ability to work with internal and external customers at all levels.
- Strong analytical ability, independence, and initiative in identifying and resolving problems.
- Proficiency with Microsoft Office and other business software.
- Strong organization, multitasking, and work-prioritization skills.
- General understanding of the insurance industry.
- Ability to act promptly and deliver excellent service.
- Ability to build strong relationships and work collaboratively as part of a team.
- Professional communication and reliable follow-up.
- Ability to adopt and use current and new technology effectively.
- Ability to work within the United States.
Benefits
- A comprehensive, competitive benefits package.
- Benefits for employees and family members that support physical, financial, emotional, and social well-being.
- Reasonable accommodations during recruitment for qualified individuals with disabilities.