JetBrains
JetBrains
JetBrains — әзірлеушілердің өнімділігіне, бірлескен жұмысына және код сапасына бағытталған бағдарламалық жасақтама компаниясы. Компанияның өнімдер портфеліне IntelliJ IDEA, PyCharm, WebStorm және Rider сияқты кәсіби интеграцияланған әзірлеу орталары мен әзірлеушілерге арналған құралдар, сондай-ақ TeamCity, YouTrack және Datalore сияқты командалық жұмыс пен бағдарламалық өнімдерді жеткізуге арналған өнімдер кіреді. JetBrains сонымен қатар жасанды интеллект көмегімен әзірлеуге арналған мүмкіндіктерді, код сапасы қызметтерін, плагиндер нарығын және білім алушыларға, студенттерге әрі мұғалімдерге арналған оқу ресурстарын әзірлейді. Компания бағдарламалық жасақтама әзірлеу, SaaS, B2B және жасанды интеллект салаларында бүкіл әлемдегі жеке әзірлеушілер мен ұйымдарға қызмет көрсетеді және онда 1 000-нан астам қызметкер жұмыс істейді.

Senior Support Engineer, ReSharper (.NET) — Germany

Troubleshoot complex .NET issues for JetBrains developer tools and help users resolve product problems. Investigate bugs, guide users, and work with engineering and QA teams to improve products.

Сипаттама

  • Resolve complex technical issues reported by users around the world
  • Reproduce unusual user scenarios and send product teams clear, detailed bug reports
  • Work with developers and QA engineers to share product feedback and deliver fixes
  • Write knowledge base articles, troubleshooting guides, and bug tracker reports
  • Help users adopt new technologies, including generative AI in development workflows
  • Investigate complex bugs and translate user needs into product fixes and features
  • Improve support resources and turn user feedback into practical product improvements

Талаптар

  • Strong knowledge of .NET, Microsoft Visual Studio, and Visual Studio Code
  • Can read, write, and debug C# applications
  • Hands-on experience investigating, troubleshooting, and supporting commercial software
  • Understands how generative AI is used in software development workflows
  • Fluent in English, with strong written and spoken communication skills
  • Experience with CRM systems, bug trackers, or support practices such as Knowledge Centered Services
  • Familiarity with modern IDEs and development tools across platforms
  • Experience onboarding or mentoring support engineers, or managing escalated technical cases
  • Motivated to identify root causes rather than settle for workarounds
  • Able to explain complex ideas clearly and simply
  • Persistent when investigating edge cases with limited information
  • Puts users first and advocates for their needs
  • Able to work independently with a distributed team
  • Committed to ongoing learning

Артықшылықтар

  • Competitive base salary based on skills and experience
  • Choice to work from home or the office
  • Up to 30 days per year working remotely from abroad
  • Additional time off
  • Medical insurance allowance for you and your family
  • Learning and development opportunities, including conferences, courses, and language classes
  • Relocation assistance
  • Language classes
  • Hot meal or lunch allowance on workdays
  • Professional mental health services
  • On-site gym or sports club stipend
  • Internal events, company-wide celebrations, and team gatherings

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