JetBrains
JetBrains
JetBrains je podjetje za programsko opremo, osredotočeno na produktivnost razvijalcev, sodelovanje in kakovost kode. Njegov portfelj vključuje profesionalna integrirana razvojna okolja in orodja za razvijalce, kot so IntelliJ IDEA, PyCharm, WebStorm in Rider, ter izdelke za ekipe in dostavo programske opreme, vključno s TeamCityjem, YouTrackom in Datalorejem. JetBrains razvija tudi funkcionalnosti za razvijalce s podporo umetne inteligence, storitve za zagotavljanje kakovosti kode, tržnico vtičnikov ter izobraževalne vire za učence, študente in učitelje. Podjetje po vsem svetu oskrbuje posamezne razvijalce in organizacije na področjih razvoja programske opreme, SaaS, B2B in umetne inteligence, njegova ekipa pa šteje več kot 1.000 zaposlenih.

Senior Support Engineer, ReSharper (.NET) — Germany

Troubleshoot complex .NET issues for JetBrains developer tools and help users resolve product problems. Investigate bugs, guide users, and work with engineering and QA teams to improve products.

Opis

  • Resolve complex technical issues reported by users around the world
  • Reproduce unusual user scenarios and send product teams clear, detailed bug reports
  • Work with developers and QA engineers to share product feedback and deliver fixes
  • Write knowledge base articles, troubleshooting guides, and bug tracker reports
  • Help users adopt new technologies, including generative AI in development workflows
  • Investigate complex bugs and translate user needs into product fixes and features
  • Improve support resources and turn user feedback into practical product improvements

Zahteve

  • Strong knowledge of .NET, Microsoft Visual Studio, and Visual Studio Code
  • Can read, write, and debug C# applications
  • Hands-on experience investigating, troubleshooting, and supporting commercial software
  • Understands how generative AI is used in software development workflows
  • Fluent in English, with strong written and spoken communication skills
  • Experience with CRM systems, bug trackers, or support practices such as Knowledge Centered Services
  • Familiarity with modern IDEs and development tools across platforms
  • Experience onboarding or mentoring support engineers, or managing escalated technical cases
  • Motivated to identify root causes rather than settle for workarounds
  • Able to explain complex ideas clearly and simply
  • Persistent when investigating edge cases with limited information
  • Puts users first and advocates for their needs
  • Able to work independently with a distributed team
  • Committed to ongoing learning

Ugodnosti

  • Competitive base salary based on skills and experience
  • Choice to work from home or the office
  • Up to 30 days per year working remotely from abroad
  • Additional time off
  • Medical insurance allowance for you and your family
  • Learning and development opportunities, including conferences, courses, and language classes
  • Relocation assistance
  • Language classes
  • Hot meal or lunch allowance on workdays
  • Professional mental health services
  • On-site gym or sports club stipend
  • Internal events, company-wide celebrations, and team gatherings

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