BNY investitsiyalarni boshqarish, ko‘chirish va himoya qilishga ixtisoslashgan global moliyaviy xizmatlar kompaniyasidir. Nazoratidagi aktivlar hajmi 50 trillion dollardan oshadigan va 240 yillik tarixga ega BNY investitsion hamda moliyaviy yechimlar orqali bizneslar, jamoalar va jismoniy shaxslarni qo‘llab-quvvatlaydi. Uning mijozlari qatoriga Fortune 100 ro‘yxatidagi kompaniyalarning 90 foizidan ko‘prog‘i va dunyodagi 100 ta eng yirik bankning deyarli barchasi kiradi. Bu moliya, fintech, bank ishi va tegishli texnologiyalar sohalarida faoliyat yurituvchi mutaxassislar uchun imkoniyatlar yaratadi.
Client Service Management Specialist II — BNY, Lake Mary Hybrid
BNY is seeking a client service specialist to resolve moderately complex client issues and coordinate with internal teams. The role supports service delivery, client satisfaction, operational improvement, projects, and sales documentation.
Tavsif
- Act as a client contact for moderately complex day-to-day issues and connect clients with the appropriate BNY resources.
- Maintain strong client relationships while researching and resolving inquiries efficiently.
- Support the full client service delivery process and report on client satisfaction.
- Help resolve issues by coordinating with internal partners when needed.
- Gather data to track the execution of service commitments.
- Develop a working understanding of clients’ businesses.
- Contribute to projects that help streamline operating models across BNY’s franchise.
- Support ongoing service improvements, including digital adoption initiatives.
- Build effective relationships with business partners.
- Provide data for client service and sales activities, including RFPs, KPIs, and other client documents.
Talablar
- A bachelor’s degree or an equivalent combination of education and experience is required.
- Three to five years of total professional experience is preferred.
- Experience in operations or client services is preferred.
Imtiyozlar
- Competitive compensation package
- Access to flexible global resources and tools
- Employee wellbeing programs
- Generous paid leave, including paid volunteer time
- Eligibility for an annual discretionary incentive award
- 401(k) retirement plan
- Company-sponsored medical coverage
- Company-sponsored dental coverage
- Company-sponsored vision coverage
- Basic life insurance
- Vacation and sick leave
- Equal Employment Opportunity and Affirmative Action protections