BNY एक वैश्विक वित्तीय सेवा कंपनी है, जो निवेशों के प्रबंधन, हस्तांतरण और सुरक्षा पर केंद्रित है। 50 ट्रिलियन डॉलर से अधिक की निगरानीाधीन परिसंपत्तियों और 240 वर्षों के इतिहास के साथ, BNY निवेश एवं वित्तीय समाधानों के माध्यम से व्यवसायों, समुदायों और व्यक्तियों को सहयोग प्रदान करती है। इसके ग्राहकों में Fortune 100 की 90% से अधिक कंपनियाँ और दुनिया के लगभग सभी शीर्ष 100 बैंक शामिल हैं, जिससे वित्त, फिनटेक, बैंकिंग और संबंधित प्रौद्योगिकी क्षेत्रों में काम करने वाले पेशेवरों के लिए अवसर पैदा होते हैं।
Client Service Management Specialist II — BNY, Lake Mary Hybrid
BNY is seeking a client service specialist to resolve moderately complex client issues and coordinate with internal teams. The role supports service delivery, client satisfaction, operational improvement, projects, and sales documentation.
विवरण
- Act as a client contact for moderately complex day-to-day issues and connect clients with the appropriate BNY resources.
- Maintain strong client relationships while researching and resolving inquiries efficiently.
- Support the full client service delivery process and report on client satisfaction.
- Help resolve issues by coordinating with internal partners when needed.
- Gather data to track the execution of service commitments.
- Develop a working understanding of clients’ businesses.
- Contribute to projects that help streamline operating models across BNY’s franchise.
- Support ongoing service improvements, including digital adoption initiatives.
- Build effective relationships with business partners.
- Provide data for client service and sales activities, including RFPs, KPIs, and other client documents.
आवश्यकताएँ
- A bachelor’s degree or an equivalent combination of education and experience is required.
- Three to five years of total professional experience is preferred.
- Experience in operations or client services is preferred.
लाभ
- Competitive compensation package
- Access to flexible global resources and tools
- Employee wellbeing programs
- Generous paid leave, including paid volunteer time
- Eligibility for an annual discretionary incentive award
- 401(k) retirement plan
- Company-sponsored medical coverage
- Company-sponsored dental coverage
- Company-sponsored vision coverage
- Basic life insurance
- Vacation and sick leave
- Equal Employment Opportunity and Affirmative Action protections