BNY este o companie globală de servicii financiare axată pe administrarea, transferul și protejarea investițiilor. Cu active de peste 50 de trilioane de dolari aflate sub supravegherea sa și o istorie de 240 de ani, BNY sprijină companii, comunități și persoane fizice prin soluții de investiții și servicii financiare. Portofoliul său de clienți include peste 90% dintre companiile Fortune 100 și aproape toate primele 100 de bănci din lume, creând oportunități pentru profesioniștii din domeniul financiar, fintech, bancar și al tehnologiilor conexe.
Client Service Management Specialist II — BNY, Lake Mary Hybrid
BNY is seeking a client service specialist to resolve moderately complex client issues and coordinate with internal teams. The role supports service delivery, client satisfaction, operational improvement, projects, and sales documentation.
Descriere
- Act as a client contact for moderately complex day-to-day issues and connect clients with the appropriate BNY resources.
- Maintain strong client relationships while researching and resolving inquiries efficiently.
- Support the full client service delivery process and report on client satisfaction.
- Help resolve issues by coordinating with internal partners when needed.
- Gather data to track the execution of service commitments.
- Develop a working understanding of clients’ businesses.
- Contribute to projects that help streamline operating models across BNY’s franchise.
- Support ongoing service improvements, including digital adoption initiatives.
- Build effective relationships with business partners.
- Provide data for client service and sales activities, including RFPs, KPIs, and other client documents.
Cerințe
- A bachelor’s degree or an equivalent combination of education and experience is required.
- Three to five years of total professional experience is preferred.
- Experience in operations or client services is preferred.
Beneficii
- Competitive compensation package
- Access to flexible global resources and tools
- Employee wellbeing programs
- Generous paid leave, including paid volunteer time
- Eligibility for an annual discretionary incentive award
- 401(k) retirement plan
- Company-sponsored medical coverage
- Company-sponsored dental coverage
- Company-sponsored vision coverage
- Basic life insurance
- Vacation and sick leave
- Equal Employment Opportunity and Affirmative Action protections