BNY is a global financial services company focused on managing, moving, and safeguarding investments. With more than $50 trillion in assets under oversight and a 240-year history, BNY supports businesses, communities, and individuals through investment and financial solutions. Its client base includes more than 90% of Fortune 100 companies and nearly all of the world’s top 100 banks, creating opportunities for professionals working across finance, fintech, banking, and related technology.
Client Service Management Specialist II — BNY, Lake Mary Hybrid
BNY is seeking a client service specialist to resolve moderately complex client issues and coordinate with internal teams. The role supports service delivery, client satisfaction, operational improvement, projects, and sales documentation.
Description
- Act as a client contact for moderately complex day-to-day issues and connect clients with the appropriate BNY resources.
- Maintain strong client relationships while researching and resolving inquiries efficiently.
- Support the full client service delivery process and report on client satisfaction.
- Help resolve issues by coordinating with internal partners when needed.
- Gather data to track the execution of service commitments.
- Develop a working understanding of clients’ businesses.
- Contribute to projects that help streamline operating models across BNY’s franchise.
- Support ongoing service improvements, including digital adoption initiatives.
- Build effective relationships with business partners.
- Provide data for client service and sales activities, including RFPs, KPIs, and other client documents.
Requirements
- A bachelor’s degree or an equivalent combination of education and experience is required.
- Three to five years of total professional experience is preferred.
- Experience in operations or client services is preferred.
Benefits
- Competitive compensation package
- Access to flexible global resources and tools
- Employee wellbeing programs
- Generous paid leave, including paid volunteer time
- Eligibility for an annual discretionary incentive award
- 401(k) retirement plan
- Company-sponsored medical coverage
- Company-sponsored dental coverage
- Company-sponsored vision coverage
- Basic life insurance
- Vacation and sick leave
- Equal Employment Opportunity and Affirmative Action protections