Ventra Health je podjetje za upravljanje prihodkovnega cikla v zdravstvu, ki oskrbuje bolnišnice, zdravstvene sisteme in zdravniške ordinacije po vseh Združenih državah Amerike. Njegove storitve vključujejo obračunavanje zdravstvenih storitev, kodiranje, upravljanje zahtevkov, preprečevanje zavrnitev, sklepanje pogodb s plačniki, izterjavo, revizije skladnosti, upravljanje finančne odgovornosti pacientov in strategijo glede plačnikov.
Podjetje združuje strokovno znanje s področja RCM in storitve za velike poslovne stranke s tehnološkima platformama, med katerima sta vCision za umetno inteligenco in avtomatizacijo ter vSight za podatke in analitiko. Ti orodji podpirata prizadevanja za izboljšanje povračil, zmanjšanje števila zavrnjenih zahtevkov, pospešitev izterjave ter zagotavljanje jasnejšega vpogleda v uspešnost prihodkovnega cikla. Ventra Health deluje na presečišču zdravstvenih storitev, SaaS-a in tehnologije B2B ter zagotavlja storitve tisočem izvajalcev in ustanov po vsej državi.
Remote Director of Client Success at Ventra Health
Lead client success at Ventra Health, a healthcare revenue cycle management provider. Oversee client performance, revenue cycle issues, implementations, compliance, and the Client Success team.
Opis
- Track client performance and uphold Client Success standards.
- Use KPI tools and analytics to manage and report on internal and external client performance and health.
- Coach Client Success Managers to help clients meet or exceed expectations.
- Arrange regular in-person client meetings and maintain them in the CRM.
- Review client results to spot revenue cycle and client success issues.
- Work with Operations, Business Services, and leadership to put solutions in place.
- Escalate and resolve client concerns promptly.
- Support the implementation team and Client Success Manager with new client and expansion implementations.
- Ensure compliance with applicable healthcare and security regulations, and staff adherence to them.
- Lead, mentor, and support the development of assigned Client Success colleagues.
- Complete special projects and other assigned duties.
Zahteve
- High school diploma or GED.
- A bachelor's degree in business, healthcare management, or a related field is preferred.
- At least five years of experience in healthcare, revenue cycle management, or a related field.
- Basic familiarity with medical billing and terminology.
- Ability to interpret and apply state and federal laws, regulations, and policies.
- Ability to communicate tactfully and professionally with people of diverse personalities.
- Flexibility to work collaboratively in a fast-paced environment.
- Ability to deliver high-quality service with strong attention to detail.
- Ability to understand and follow company policies and procedures.
- Demonstrated leadership and management skills, including motivating team members and setting expectations.
- Strong presentation development and delivery skills.
- Strong knowledge of revenue cycle management, accounting, and/or finance.
- Strong customer service and client-facing skills.
- Sound judgment and problem-solving skills.
- Strong verbal, written, and interpersonal communication skills.
- Strong time management, organizational, and decision-making skills.
- Strong knowledge of Outlook and revenue cycle management software or equivalent workflow management software.
Ugodnosti
- Performance-based incentive plan.
- Discretionary incentive bonus under company policies.
- Referral bonus for referring a friend.
- Reasonable accommodations for qualified individuals with disabilities.