Ventra Health AQSh bo‘ylab shifoxonalar, sog‘liqni saqlash tizimlari va shifokorlik amaliyotlariga xizmat ko‘rsatuvchi sog‘liqni saqlash sohasidagi daromadlar aylanishini boshqarish kompaniyasidir. Uning xizmatlari tibbiy hisob-kitoblarni yuritish, kodlash, da’volarni boshqarish, rad etishlarning oldini olish, to‘lovchilar bilan shartnomalar tuzish, undirish, muvofiqlik auditlari, bemor zimmasidagi to‘lovlarni boshqarish va to‘lovchilar strategiyasini qamrab oladi.
Kompaniya RCM sohasidagi tajribasi va korporativ mijozlarga xizmat ko‘rsatishini vCision sun’iy intellekt va avtomatlashtirish platformasi hamda ma’lumotlar va analitika uchun mo‘ljallangan vSight platformasi kabi texnologik yechimlar bilan birlashtiradi. Ushbu vositalar to‘lovlarni yaxshilash, rad etilgan da’volarni kamaytirish, undirish jarayonini tezlashtirish va daromadlar aylanishi samaradorligi haqida aniqroq tushuncha berishga qaratilgan ishlarni qo‘llab-quvvatlaydi. Ventra Health mamlakat bo‘ylab minglab tibbiy xizmat ko‘rsatuvchilar va muassasalarga xizmat qilib, sog‘liqni saqlash xizmatlari, SaaS va B2B texnologiyalari kesishmasida faoliyat yuritadi.
Remote Director of Client Success at Ventra Health
Lead client success at Ventra Health, a healthcare revenue cycle management provider. Oversee client performance, revenue cycle issues, implementations, compliance, and the Client Success team.
Tavsif
- Track client performance and uphold Client Success standards.
- Use KPI tools and analytics to manage and report on internal and external client performance and health.
- Coach Client Success Managers to help clients meet or exceed expectations.
- Arrange regular in-person client meetings and maintain them in the CRM.
- Review client results to spot revenue cycle and client success issues.
- Work with Operations, Business Services, and leadership to put solutions in place.
- Escalate and resolve client concerns promptly.
- Support the implementation team and Client Success Manager with new client and expansion implementations.
- Ensure compliance with applicable healthcare and security regulations, and staff adherence to them.
- Lead, mentor, and support the development of assigned Client Success colleagues.
- Complete special projects and other assigned duties.
Talablar
- High school diploma or GED.
- A bachelor's degree in business, healthcare management, or a related field is preferred.
- At least five years of experience in healthcare, revenue cycle management, or a related field.
- Basic familiarity with medical billing and terminology.
- Ability to interpret and apply state and federal laws, regulations, and policies.
- Ability to communicate tactfully and professionally with people of diverse personalities.
- Flexibility to work collaboratively in a fast-paced environment.
- Ability to deliver high-quality service with strong attention to detail.
- Ability to understand and follow company policies and procedures.
- Demonstrated leadership and management skills, including motivating team members and setting expectations.
- Strong presentation development and delivery skills.
- Strong knowledge of revenue cycle management, accounting, and/or finance.
- Strong customer service and client-facing skills.
- Sound judgment and problem-solving skills.
- Strong verbal, written, and interpersonal communication skills.
- Strong time management, organizational, and decision-making skills.
- Strong knowledge of Outlook and revenue cycle management software or equivalent workflow management software.
Imtiyozlar
- Performance-based incentive plan.
- Discretionary incentive bonus under company policies.
- Referral bonus for referring a friend.
- Reasonable accommodations for qualified individuals with disabilities.