Ventra Health एक हेल्थकेयर रेवेन्यू साइकिल मैनेजमेंट कंपनी है, जो पूरे संयुक्त राज्य अमेरिका में अस्पतालों, हेल्थ सिस्टम्स और चिकित्सक प्रैक्टिसेज़ को सेवाएँ प्रदान करती है। इसकी सेवाओं में मेडिकल बिलिंग, कोडिंग, क्लेम्स मैनेजमेंट, दावों की अस्वीकृति की रोकथाम, पेयर कॉन्ट्रैक्टिंग, कलेक्शंस, अनुपालन ऑडिट, मरीज की देय राशि का प्रबंधन और पेयर रणनीति शामिल हैं।
कंपनी vCision के AI और ऑटोमेशन तथा vSight के डेटा और एनालिटिक्स जैसे टेक्नोलॉजी प्लेटफ़ॉर्म के साथ RCM विशेषज्ञता और एंटरप्राइज़ क्लाइंट सेवा का संयोजन करती है। ये उपकरण प्रतिपूर्ति में सुधार, दावों की अस्वीकृति कम करने, कलेक्शंस में तेजी लाने और रेवेन्यू साइकिल के प्रदर्शन की अधिक स्पष्ट जानकारी देने के प्रयासों में सहायता करते हैं। Ventra Health हेल्थकेयर सेवाओं, SaaS और B2B टेक्नोलॉजी के संगम पर काम करती है तथा देशभर में हजारों प्रदाताओं और सुविधाओं को सेवाएँ देती है।
Remote Director of Client Success at Ventra Health
Lead client success at Ventra Health, a healthcare revenue cycle management provider. Oversee client performance, revenue cycle issues, implementations, compliance, and the Client Success team.
विवरण
- Track client performance and uphold Client Success standards.
- Use KPI tools and analytics to manage and report on internal and external client performance and health.
- Coach Client Success Managers to help clients meet or exceed expectations.
- Arrange regular in-person client meetings and maintain them in the CRM.
- Review client results to spot revenue cycle and client success issues.
- Work with Operations, Business Services, and leadership to put solutions in place.
- Escalate and resolve client concerns promptly.
- Support the implementation team and Client Success Manager with new client and expansion implementations.
- Ensure compliance with applicable healthcare and security regulations, and staff adherence to them.
- Lead, mentor, and support the development of assigned Client Success colleagues.
- Complete special projects and other assigned duties.
आवश्यकताएँ
- High school diploma or GED.
- A bachelor's degree in business, healthcare management, or a related field is preferred.
- At least five years of experience in healthcare, revenue cycle management, or a related field.
- Basic familiarity with medical billing and terminology.
- Ability to interpret and apply state and federal laws, regulations, and policies.
- Ability to communicate tactfully and professionally with people of diverse personalities.
- Flexibility to work collaboratively in a fast-paced environment.
- Ability to deliver high-quality service with strong attention to detail.
- Ability to understand and follow company policies and procedures.
- Demonstrated leadership and management skills, including motivating team members and setting expectations.
- Strong presentation development and delivery skills.
- Strong knowledge of revenue cycle management, accounting, and/or finance.
- Strong customer service and client-facing skills.
- Sound judgment and problem-solving skills.
- Strong verbal, written, and interpersonal communication skills.
- Strong time management, organizational, and decision-making skills.
- Strong knowledge of Outlook and revenue cycle management software or equivalent workflow management software.
लाभ
- Performance-based incentive plan.
- Discretionary incentive bonus under company policies.
- Referral bonus for referring a friend.
- Reasonable accommodations for qualified individuals with disabilities.