Ventra Health ir veselības aprūpes ieņēmumu cikla pārvaldības uzņēmums, kas apkalpo slimnīcas, veselības aprūpes sistēmas un ārstu prakses visā Amerikas Savienotajās Valstīs. Uzņēmuma pakalpojumi ietver medicīnisko rēķinu izrakstīšanu, kodēšanu, prasību pārvaldību, atteikumu novēršanu, līgumu slēgšanu ar maksātājiem, parādu piedziņu, atbilstības auditus, pacientu līdzmaksājumu pārvaldību un maksātāju stratēģiju.
Uzņēmums apvieno ieņēmumu cikla pārvaldības pieredzi un darbu ar lieliem klientiem ar tehnoloģiju platformām, tostarp vCision mākslīgajam intelektam un automatizācijai un vSight datiem un analītikai. Šie rīki palīdz uzlabot atlīdzību saņemšanu, samazināt noraidīto prasību skaitu, paātrināt piedziņu un nodrošināt skaidrāku pārskatu par ieņēmumu cikla darbības rezultātiem. Ventra Health darbojas veselības aprūpes pakalpojumu, SaaS risinājumu un uzņēmumiem paredzētu tehnoloģiju saskarē, apkalpojot tūkstošiem pakalpojumu sniedzēju un iestāžu visā valstī.
Remote Director of Client Success at Ventra Health
Lead client success at Ventra Health, a healthcare revenue cycle management provider. Oversee client performance, revenue cycle issues, implementations, compliance, and the Client Success team.
Apraksts
- Track client performance and uphold Client Success standards.
- Use KPI tools and analytics to manage and report on internal and external client performance and health.
- Coach Client Success Managers to help clients meet or exceed expectations.
- Arrange regular in-person client meetings and maintain them in the CRM.
- Review client results to spot revenue cycle and client success issues.
- Work with Operations, Business Services, and leadership to put solutions in place.
- Escalate and resolve client concerns promptly.
- Support the implementation team and Client Success Manager with new client and expansion implementations.
- Ensure compliance with applicable healthcare and security regulations, and staff adherence to them.
- Lead, mentor, and support the development of assigned Client Success colleagues.
- Complete special projects and other assigned duties.
Prasības
- High school diploma or GED.
- A bachelor's degree in business, healthcare management, or a related field is preferred.
- At least five years of experience in healthcare, revenue cycle management, or a related field.
- Basic familiarity with medical billing and terminology.
- Ability to interpret and apply state and federal laws, regulations, and policies.
- Ability to communicate tactfully and professionally with people of diverse personalities.
- Flexibility to work collaboratively in a fast-paced environment.
- Ability to deliver high-quality service with strong attention to detail.
- Ability to understand and follow company policies and procedures.
- Demonstrated leadership and management skills, including motivating team members and setting expectations.
- Strong presentation development and delivery skills.
- Strong knowledge of revenue cycle management, accounting, and/or finance.
- Strong customer service and client-facing skills.
- Sound judgment and problem-solving skills.
- Strong verbal, written, and interpersonal communication skills.
- Strong time management, organizational, and decision-making skills.
- Strong knowledge of Outlook and revenue cycle management software or equivalent workflow management software.
Priekšrocības
- Performance-based incentive plan.
- Discretionary incentive bonus under company policies.
- Referral bonus for referring a friend.
- Reasonable accommodations for qualified individuals with disabilities.