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Pindrop
Pindrop
201 – 500 Zaposleni
Sponzor vizuma H1BSvetovanjeZavarovanjeZdravstveno varstvo
Pindrop razvija tehnologijo za glasovno preverjanje pristnosti in odkrivanje goljufij za organizacije, ki morajo zaščititi interakcije s strankami. Njena platforma združuje glasovno biometrijo, zaznavanje živosti, vedenjsko analizo in umetno inteligenco, ki temelji na zvoku, da pomaga prepoznati deepfake vsebine, ponarejanje in druge grožnje v klicnih centrih ter pametnih napravah. Pindrop deluje v panogah, kot so zavarovalništvo, finance, bančništvo, zdravstvo in maloprodaja, pri čemer integracije, kot je Five9, podpirajo večfaktorsko preverjanje pristnosti in boljšo uporabniško izkušnjo. Delo podjetja je osredotočeno na zaščito občutljivih informacij, pomoč podjetjem pri odkrivanju goljufij ter krepitev zaupanja v glasovno komunikacijo.
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Delovna mesta v podjetju

Remote Customer Success Manager, Pindrop

Manage commercial and mid-market customer accounts for Pindrop’s cybersecurity platform. Increase adoption and customer value while monitoring account health and coordinating renewals.

USZdružene države Amerike
88.000 $ – 106.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Oversee a portfolio of commercial and mid-market accounts, using account history and customer lifecycle stages to guide outreach
  • Build lasting customer relationships and act as their primary contact
  • Create and update success plans aligned with customer goals
  • Run adoption check-ins and uncover product features customers are not fully using
  • Show how Pindrop’s products contribute to customers’ business outcomes
  • Coordinate renewals with sales partners and keep forecasts current in Gainsight
  • Identify accounts at risk and organize response plans with Support or Product
  • Work with Account Executives, Support, and Product on customer initiatives
  • Summarize customer feedback for internal teams
  • Maintain account plans and monitor progress through Gainsight health scores
  • Help customers use new features and learn fraud prevention and authentication practices
  • Share product updates, support beta programs, arrange case studies and references, and gather product feedback
  • Set an engagement schedule that addresses issues and encourages adoption
  • Conduct annual customer satisfaction surveys and share the findings
  • Track contractual commitments and monthly subscription license usage
  • Use Gainsight, analytics, and reporting tools to monitor customer health and engagement

Zahteve

  • Communicate clearly with stakeholders at different levels of customer organizations
  • Experience with Gainsight or a comparable customer success platform, Salesforce, and Google Workspace
  • Understanding of call center, CCaaS, or contact center infrastructure is preferred
  • Experience in fraud, authentication, security, or a related technology field is a plus
  • Able to travel up to 25%
  • Strong communication and presentation skills, including with management audiences
  • Analyze data to identify trends and recommend ways to improve performance
  • Have 3–5+ years of relevant experience, including at least two years in customer success or account management in a SaaS or technology environment
  • Experience managing commercial or mid-market accounts and building trusted customer relationships
  • Able to develop success plans around customer goals and explain value in business terms
  • Understand the renewal process and have experience identifying account risk

Ugodnosti

  • Commission payments provide additional compensation
  • Remote-based role

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