Pindrop
Pindrop
Pindrop mijozlar bilan o‘zaro aloqalarni himoya qilishi zarur bo‘lgan tashkilotlar uchun ovozli autentifikatsiya va firibgarlikni aniqlash texnologiyalarini ishlab chiqadi. Uning platformasi ovoz biometrikasi, jonlilikni aniqlash, xulq-atvor tahlili va audioga asoslangan sun’iy intellektni birlashtirib, qo‘ng‘iroq markazlari hamda aqlli qurilmalarda deepfake, qalbakilashtirish va boshqa tahdidlarni aniqlashga yordam beradi. Pindrop sug‘urta, moliya, bank, sog‘liqni saqlash va chakana savdo kabi sohalarga xizmat ko‘rsatadi. Five9 kabi integratsiyalar ko‘p faktorli autentifikatsiya va mijozlar uchun yanada qulay tajribani qo‘llab-quvvatlaydi. Kompaniya faoliyati maxfiy ma’lumotlarni himoya qilishga, shuningdek, bizneslarga firibgarlikni aniqlash va ovozli aloqalarga bo‘lgan ishonchni mustahkamlashda yordam berishga qaratilgan.

Remote Customer Success Manager, Pindrop

Manage commercial and mid-market customer accounts for Pindrop’s cybersecurity platform. Increase adoption and customer value while monitoring account health and coordinating renewals.

Tavsif

  • Oversee a portfolio of commercial and mid-market accounts, using account history and customer lifecycle stages to guide outreach
  • Build lasting customer relationships and act as their primary contact
  • Create and update success plans aligned with customer goals
  • Run adoption check-ins and uncover product features customers are not fully using
  • Show how Pindrop’s products contribute to customers’ business outcomes
  • Coordinate renewals with sales partners and keep forecasts current in Gainsight
  • Identify accounts at risk and organize response plans with Support or Product
  • Work with Account Executives, Support, and Product on customer initiatives
  • Summarize customer feedback for internal teams
  • Maintain account plans and monitor progress through Gainsight health scores
  • Help customers use new features and learn fraud prevention and authentication practices
  • Share product updates, support beta programs, arrange case studies and references, and gather product feedback
  • Set an engagement schedule that addresses issues and encourages adoption
  • Conduct annual customer satisfaction surveys and share the findings
  • Track contractual commitments and monthly subscription license usage
  • Use Gainsight, analytics, and reporting tools to monitor customer health and engagement

Talablar

  • Communicate clearly with stakeholders at different levels of customer organizations
  • Experience with Gainsight or a comparable customer success platform, Salesforce, and Google Workspace
  • Understanding of call center, CCaaS, or contact center infrastructure is preferred
  • Experience in fraud, authentication, security, or a related technology field is a plus
  • Able to travel up to 25%
  • Strong communication and presentation skills, including with management audiences
  • Analyze data to identify trends and recommend ways to improve performance
  • Have 3–5+ years of relevant experience, including at least two years in customer success or account management in a SaaS or technology environment
  • Experience managing commercial or mid-market accounts and building trusted customer relationships
  • Able to develop success plans around customer goals and explain value in business terms
  • Understand the renewal process and have experience identifying account risk

Imtiyozlar

  • Commission payments provide additional compensation
  • Remote-based role

O‘xshash ish o‘rinlari

AstraZeneca

Senior Digital Business Process and Product Lead

AstraZeneca

Lead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.

Ochish
Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Ochish
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Xodimlar
KonsaltingLogistikaMarketing

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Ochish