Pindrop
Pindrop
Pindrop उन संगठनों के लिए वॉइस ऑथेंटिकेशन और धोखाधड़ी का पता लगाने वाली तकनीक विकसित करता है, जिन्हें ग्राहक संवादों को सुरक्षित रखना होता है। इसका प्लेटफ़ॉर्म वॉइस बायोमेट्रिक्स, जीवंतता पहचान, व्यवहार विश्लेषण और ऑडियो-आधारित एआई को मिलाकर कॉल सेंटरों और स्मार्ट उपकरणों में डीपफेक, स्पूफिंग तथा अन्य खतरों की पहचान करने में मदद करता है। Pindrop बीमा, वित्त, बैंकिंग, स्वास्थ्य सेवा और खुदरा क्षेत्र समेत कई उद्योगों को सेवाएँ देता है। Five9 जैसे एकीकरण बहु-कारक प्रमाणीकरण और अधिक सहज ग्राहक अनुभवों को सहयोग प्रदान करते हैं। कंपनी का काम संवेदनशील जानकारी की सुरक्षा करने के साथ-साथ व्यवसायों को धोखाधड़ी का पता लगाने और वॉइस संचार में भरोसा मजबूत करने में मदद करने पर केंद्रित है।

Remote Customer Success Manager, Pindrop

Manage commercial and mid-market customer accounts for Pindrop’s cybersecurity platform. Increase adoption and customer value while monitoring account health and coordinating renewals.

विवरण

  • Oversee a portfolio of commercial and mid-market accounts, using account history and customer lifecycle stages to guide outreach
  • Build lasting customer relationships and act as their primary contact
  • Create and update success plans aligned with customer goals
  • Run adoption check-ins and uncover product features customers are not fully using
  • Show how Pindrop’s products contribute to customers’ business outcomes
  • Coordinate renewals with sales partners and keep forecasts current in Gainsight
  • Identify accounts at risk and organize response plans with Support or Product
  • Work with Account Executives, Support, and Product on customer initiatives
  • Summarize customer feedback for internal teams
  • Maintain account plans and monitor progress through Gainsight health scores
  • Help customers use new features and learn fraud prevention and authentication practices
  • Share product updates, support beta programs, arrange case studies and references, and gather product feedback
  • Set an engagement schedule that addresses issues and encourages adoption
  • Conduct annual customer satisfaction surveys and share the findings
  • Track contractual commitments and monthly subscription license usage
  • Use Gainsight, analytics, and reporting tools to monitor customer health and engagement

आवश्यकताएँ

  • Communicate clearly with stakeholders at different levels of customer organizations
  • Experience with Gainsight or a comparable customer success platform, Salesforce, and Google Workspace
  • Understanding of call center, CCaaS, or contact center infrastructure is preferred
  • Experience in fraud, authentication, security, or a related technology field is a plus
  • Able to travel up to 25%
  • Strong communication and presentation skills, including with management audiences
  • Analyze data to identify trends and recommend ways to improve performance
  • Have 3–5+ years of relevant experience, including at least two years in customer success or account management in a SaaS or technology environment
  • Experience managing commercial or mid-market accounts and building trusted customer relationships
  • Able to develop success plans around customer goals and explain value in business terms
  • Understand the renewal process and have experience identifying account risk

लाभ

  • Commission payments provide additional compensation
  • Remote-based role

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