LogoFresh Jobs Ahead
Pindrop
Pindrop
201 – 500 Darbuotojai
H1B vizos rėmėjasDraudimasKonsultavimasSveikatos priežiūra
Pindrop kuria balso autentifikavimo ir sukčiavimo aptikimo technologijas organizacijoms, kurioms reikia apsaugoti bendravimą su klientais. Jos platforma sujungia balso biometriką, gyvumo nustatymą, elgsenos analizę ir garso pagrindu veikiančias dirbtinio intelekto technologijas, kad padėtų aptikti giliosios klastotės atvejus, apsimetimą kitais ir kitas grėsmes skambučių centruose bei išmaniuosiuose įrenginiuose. Pindrop aptarnauja draudimo, finansų, bankininkystės, sveikatos priežiūros ir mažmeninės prekybos sektorius. Tokios integracijos kaip „Five9“ padeda užtikrinti daugiafaktorį autentifikavimą ir sklandesnę klientų patirtį. Įmonės veiklos pagrindas – jautrios informacijos apsauga, pagalba verslui aptinkant sukčiavimą ir pasitikėjimo balso komunikacija stiprinimas.
LinkedIn
Darbai įmonėje

Remote Customer Success Manager, Pindrop

Manage commercial and mid-market customer accounts for Pindrop’s cybersecurity platform. Increase adoption and customer value while monitoring account health and coordinating renewals.

USJungtinės Valstijos
88 000 $ – 106 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Oversee a portfolio of commercial and mid-market accounts, using account history and customer lifecycle stages to guide outreach
  • Build lasting customer relationships and act as their primary contact
  • Create and update success plans aligned with customer goals
  • Run adoption check-ins and uncover product features customers are not fully using
  • Show how Pindrop’s products contribute to customers’ business outcomes
  • Coordinate renewals with sales partners and keep forecasts current in Gainsight
  • Identify accounts at risk and organize response plans with Support or Product
  • Work with Account Executives, Support, and Product on customer initiatives
  • Summarize customer feedback for internal teams
  • Maintain account plans and monitor progress through Gainsight health scores
  • Help customers use new features and learn fraud prevention and authentication practices
  • Share product updates, support beta programs, arrange case studies and references, and gather product feedback
  • Set an engagement schedule that addresses issues and encourages adoption
  • Conduct annual customer satisfaction surveys and share the findings
  • Track contractual commitments and monthly subscription license usage
  • Use Gainsight, analytics, and reporting tools to monitor customer health and engagement

Reikalavimai

  • Communicate clearly with stakeholders at different levels of customer organizations
  • Experience with Gainsight or a comparable customer success platform, Salesforce, and Google Workspace
  • Understanding of call center, CCaaS, or contact center infrastructure is preferred
  • Experience in fraud, authentication, security, or a related technology field is a plus
  • Able to travel up to 25%
  • Strong communication and presentation skills, including with management audiences
  • Analyze data to identify trends and recommend ways to improve performance
  • Have 3–5+ years of relevant experience, including at least two years in customer success or account management in a SaaS or technology environment
  • Experience managing commercial or mid-market accounts and building trusted customer relationships
  • Able to develop success plans around customer goals and explain value in business terms
  • Understand the renewal process and have experience identifying account risk

Privalumai

  • Commission payments provide additional compensation
  • Remote-based role

Susiję darbai

Salonkee

Salonkee Sales Representative (Career Changer) – Hannover

Salonkee
51 – 200 Darbuotojai
GrožisPrekyvietėSaaS
DEVokietijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųPardavimai

Grow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.

Atidaryti
Red Hat

Consulting Cloud Architect, OpenShift

Red Hat
H1B vizos rėmėjasDebesijaĮmonė
ILIzraelisDarbas vietojeVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: hebrajųDebesijos inžinierius
AnsibleAtvirasis kodasAWSAzureDebesijaDockerKubernetesLinuxMikropaslaugosOpenShift

Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.

Atidaryti