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TechOp Solutions International
TechOp Solutions International
51 – 200 Zaposleni
LogistikaObrambaSvetovanje
TechOp Solutions International združuje operativne izkušnje s tehničnim strokovnim znanjem za podporo organizacijam v svetovalnem, obrambnem in logističnem sektorju. Na podlagi več desetletij izkušenj podjetje zagotavlja rešitve za zvezne, državne, lokalne in zasebne organizacije, vključno z delom, povezanim s pripravljenostjo na varnostne grožnje in odzivanjem nanje. Med njegovimi naročniki so bili Ministrstvo za domovinsko varnost Združenih držav Amerike, Korpus mornariške pehote Združenih držav Amerike in Ministrstvo za obrambo. TechOp Solutions International svoje delovno okolje opisuje kot ekipno usmerjeno ter osredotočeno na podporo strokovnemu in osebnemu razvoju svojih sodelavcev.
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Delovna mesta v podjetju

Remote Customer Service Representative - Florida

Support TechOp Solutions International’s government client by handling calls, researching inquiries, escalating cases, and documenting activity in government systems.

USZdružene države AmerikeFLFloridaNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Handle and track incoming calls.
  • Prepare detailed, accurate reports for government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while documenting and maintaining accurate information.
  • Record details accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the right teams and escalate them when needed.
  • Complete other assigned duties.

Zahteve

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and verbal communication skills.
  • Ability to work independently, manage assigned tasks, and make sound decisions with limited supervision.
  • Proficiency with Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Ugodnosti

  • TechOp Solutions International is an equal opportunity employer.
  • The employer prohibits discrimination based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by applicable federal, state, or local law.

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Na lokacijiPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaVodja

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