TechOp Solutions International
TechOp Solutions International
TechOp Solutions International apvieno operatīvo pieredzi ar tehniskajām zināšanām, lai atbalstītu konsultāciju, aizsardzības un loģistikas sektoru organizācijas. Balstoties uz gadu desmitiem ilgu pieredzi, uzņēmums piedāvā risinājumus federālajām, štatu, vietējām un privātām organizācijām, tostarp darbā, kas saistīts ar drošības gatavību un reaģēšanu. Uzņēmuma klientu vidū ir bijuši Iekšzemes drošības departaments, Amerikas Savienoto Valstu Jūras kājnieku korpuss un Aizsardzības departaments. TechOp Solutions International savu darba vidi raksturo kā uz komandu orientētu un vērstu uz darbinieku profesionālās un personīgās izaugsmes atbalstīšanu.

Remote Customer Service Representative - Florida

Support TechOp Solutions International’s government client by handling calls, researching inquiries, escalating cases, and documenting activity in government systems.

Apraksts

  • Handle and track incoming calls.
  • Prepare detailed, accurate reports for government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while documenting and maintaining accurate information.
  • Record details accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the right teams and escalate them when needed.
  • Complete other assigned duties.

Prasības

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and verbal communication skills.
  • Ability to work independently, manage assigned tasks, and make sound decisions with limited supervision.
  • Proficiency with Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Priekšrocības

  • TechOp Solutions International is an equal opportunity employer.
  • The employer prohibits discrimination based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by applicable federal, state, or local law.

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