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TechOp Solutions International
TechOp Solutions International
51 – 200 Employees
ConsultingDefenseLogistics
TechOp Solutions International combines operational experience with technical expertise to support organizations across the consulting, defense, and logistics sectors. Drawing on decades of experience, the company provides solutions for federal, state, local, and private organizations, including work related to security preparedness and response. Its clients have included the Department of Homeland Security, the United States Marine Corps, and the Department of Defense. TechOp Solutions International describes its workplace as team-oriented and focused on supporting the professional and personal development of its associates.
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Remote Customer Service Representative - Florida

Support TechOp Solutions International’s government client by handling calls, researching inquiries, escalating cases, and documenting activity in government systems.

USUnited StatesFLFloridaRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Handle and track incoming calls.
  • Prepare detailed, accurate reports for government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while documenting and maintaining accurate information.
  • Record details accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the right teams and escalate them when needed.
  • Complete other assigned duties.

Requirements

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and verbal communication skills.
  • Ability to work independently, manage assigned tasks, and make sound decisions with limited supervision.
  • Proficiency with Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Benefits

  • TechOp Solutions International is an equal opportunity employer.
  • The employer prohibits discrimination based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by applicable federal, state, or local law.

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