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TechOp Solutions International
TechOp Solutions International
51 – 200 Angajați
ApărareConsultanțăLogistică
TechOp Solutions International combină experiența operațională cu expertiza tehnică pentru a sprijini organizații din sectoarele consultanței, apărării și logisticii. Bazându-se pe zeci de ani de experiență, compania oferă soluții organizațiilor federale, statale, locale și private, inclusiv pentru activități legate de pregătirea și răspunsul în domeniul securității. Printre clienții săi s-au numărat Departamentul pentru Securitate Internă, Corpul Pușcașilor Marini al Statelor Unite și Departamentul Apărării. TechOp Solutions International își descrie mediul de lucru ca fiind orientat spre echipă și axat pe sprijinirea dezvoltării profesionale și personale a angajaților săi.
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Locurile de muncă ale companiei

Remote Customer Service Representative - Florida

Support TechOp Solutions International’s government client by handling calls, researching inquiries, escalating cases, and documenting activity in government systems.

USStatele Unite ale AmericiiFLFloridaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle and track incoming calls.
  • Prepare detailed, accurate reports for government systems.
  • Interview callers in a fast-paced setting, using sound judgment and critical thinking beyond scripts and decision trees.
  • Work across multiple systems and applications while documenting and maintaining accurate information.
  • Record details accurately in line with established procedures.
  • Research databases and open sources.
  • Direct calls to the right teams and escalate them when needed.
  • Complete other assigned duties.

Cerințe

  • At least three years of call center experience.
  • High school diploma or equivalent.
  • Ability to multitask while speaking with callers and entering data.
  • Strong written and verbal communication skills.
  • Ability to work independently, manage assigned tasks, and make sound decisions with limited supervision.
  • Proficiency with Microsoft 365, especially Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
  • Proficiency with telephony systems, CRM platforms, and Microsoft Office.
  • Experience handling sensitive information.
  • Ability to pass a government security background check.

Beneficii

  • TechOp Solutions International is an equal opportunity employer.
  • The employer prohibits discrimination based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by applicable federal, state, or local law.

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