RMG Recruitment Agency je specializirana kadrovska agencija, ki deluje na globalnih trgih Forex (FX), FinTech in iGaming. Agencija, ustanovljena leta 2020, pomaga delodajalcem najti strokovnjake za področja konverzije, zadržanja strank, skladnosti poslovanja, zalednih pisarn, operacij, podpore strankam in višjega vodstva. Njene zaposlitvene dejavnosti zajemajo regije, kot so Izrael, Ciper, Bolgarija, Latinska Amerika, Mehika in Dubaj. Kandidatom RMG zagotavlja usmerjanje glede kariernih priložnosti, karierno svetovanje, podporo pri pripravi življenjepisa in pomoč skozi celoten proces zaposlovanja, od prve prijave do ponudbe. Agencija razvija tudi prilagojene rešitve zaposlovanja za podjetja, ki iščejo izkušene strokovnjake na področju finančnih storitev in povezanih sektorjev.
Japanese-Speaking Customer Support Officer
Assist clients with account, platform, and complaint enquiries for an international FX and CFD broker. The role is remote from Japan and involves email, phone, and CRM support.
Opis
- Guide clients through opening and maintaining trading accounts
- Respond to enquiries by email, phone, and internal channels
- Call new clients to welcome them and follow up as needed
- Explain trading platforms and services, and troubleshoot MetaTrader issues
- Handle account and back-office enquiries and resolve complaints
- Coordinate with internal teams and escalate complex cases
- Help with marketing translations and events when needed
Zahteve
- Native or fluent Japanese, spoken and written
- Fluent English at B2 level or above
- University or college degree
- Strong communication and interpersonal abilities
- Comfort using CRM systems, email platforms, and MS Office
- Able to work independently and handle pressure
- Experience in customer support or CRM
Ugodnosti
- Fully remote work
- An international, multicultural FX and CFD workplace
- Opportunities to learn and grow