RMG Recruitment Agency
RMG Recruitment Agency
1 – 10 कर्मचारी
फिनटेकभर्ती
RMG Recruitment Agency वैश्विक फ़ॉरेक्स (FX), फ़िनटेक और iGaming बाज़ारों के लिए विशेषज्ञ भर्ती सेवाएँ प्रदान करने वाली कंपनी है। 2020 में स्थापित यह एजेंसी नियोक्ताओं को कन्वर्ज़न, रिटेंशन, अनुपालन, बैक-ऑफ़िस, संचालन, ग्राहक सहायता और वरिष्ठ प्रबंधन जैसे पदों के लिए पेशेवरों की पहचान करने में मदद करती है। इसकी भर्ती गतिविधियाँ इज़राइल, साइप्रस, बुल्गारिया, लैटिन अमेरिका, मेक्सिको और दुबई सहित विभिन्न क्षेत्रों तक फैली हुई हैं। उम्मीदवारों के लिए RMG अवसर संबंधी मार्गदर्शन, कोचिंग, सीवी सहायता और प्रारंभिक आवेदन से लेकर ऑफ़र तक पूरी भर्ती प्रक्रिया में सहयोग प्रदान करती है। एजेंसी वित्तीय सेवाओं और संबंधित क्षेत्रों में अनुभवी प्रतिभाओं की तलाश करने वाली कंपनियों के लिए अनुकूलित भर्ती समाधान भी विकसित करती है।

Japanese-Speaking Customer Support Officer

Assist clients with account, platform, and complaint enquiries for an international FX and CFD broker. The role is remote from Japan and involves email, phone, and CRM support.

विवरण

  • Guide clients through opening and maintaining trading accounts
  • Respond to enquiries by email, phone, and internal channels
  • Call new clients to welcome them and follow up as needed
  • Explain trading platforms and services, and troubleshoot MetaTrader issues
  • Handle account and back-office enquiries and resolve complaints
  • Coordinate with internal teams and escalate complex cases
  • Help with marketing translations and events when needed

आवश्यकताएँ

  • Native or fluent Japanese, spoken and written
  • Fluent English at B2 level or above
  • University or college degree
  • Strong communication and interpersonal abilities
  • Comfort using CRM systems, email platforms, and MS Office
  • Able to work independently and handle pressure
  • Experience in customer support or CRM

लाभ

  • Fully remote work
  • An international, multicultural FX and CFD workplace
  • Opportunities to learn and grow

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