RMG Recruitment Agency global Forex (FX), FinTech va iGaming bozorlariga xizmat ko‘rsatuvchi ixtisoslashgan rekruting kompaniyasidir. 2020-yilda tashkil etilgan agentlik ish beruvchilarga konversiya, mijozlarni saqlab qolish, muvofiqlik, back-ofis, operatsiyalar, mijozlarni qo‘llab-quvvatlash va yuqori darajadagi boshqaruv yo‘nalishlarida mutaxassislarni topishga yordam beradi. Rekruting faoliyati Isroil, Kipr, Bolgariya, Lotin Amerikasi, Meksika va Dubay kabi hududlarni qamrab oladi. Nomzodlar uchun RMG mos imkoniyatlarni tanlash bo‘yicha yo‘l-yo‘riq, kouching, rezyume tayyorlashda yordam hamda dastlabki arizadan ish taklifigacha bo‘lgan ishga qabul qilish jarayonida ko‘mak taqdim etadi. Agentlik moliyaviy xizmatlar va turdosh sohalarda tajribali mutaxassislarni izlayotgan kompaniyalar uchun moslashtirilgan ishga qabul qilish yechimlarini ham ishlab chiqadi.
Japanese-Speaking Customer Support Officer
Assist clients with account, platform, and complaint enquiries for an international FX and CFD broker. The role is remote from Japan and involves email, phone, and CRM support.
Tavsif
- Guide clients through opening and maintaining trading accounts
- Respond to enquiries by email, phone, and internal channels
- Call new clients to welcome them and follow up as needed
- Explain trading platforms and services, and troubleshoot MetaTrader issues
- Handle account and back-office enquiries and resolve complaints
- Coordinate with internal teams and escalate complex cases
- Help with marketing translations and events when needed
Talablar
- Native or fluent Japanese, spoken and written
- Fluent English at B2 level or above
- University or college degree
- Strong communication and interpersonal abilities
- Comfort using CRM systems, email platforms, and MS Office
- Able to work independently and handle pressure
- Experience in customer support or CRM
Imtiyozlar
- Fully remote work
- An international, multicultural FX and CFD workplace
- Opportunities to learn and grow