RMG Recruitment Agency
RMG Recruitment Agency
1 – 10 Employees
FintechRecruitment
RMG Recruitment Agency is a specialist recruitment firm serving the global Forex (FX), FinTech, and iGaming markets. Founded in 2020, the agency helps employers identify professionals across conversion, retention, compliance, back-office, operations, customer support, and senior management roles, with recruitment activity spanning regions including Israel, Cyprus, Bulgaria, Latin America, Mexico, and Dubai. For candidates, RMG provides opportunity guidance, coaching, CV support, and assistance through the hiring process from initial application to offer. The agency also develops tailored hiring solutions for companies seeking experienced talent in financial services and related sectors.

Japanese-Speaking Customer Support Officer

Assist clients with account, platform, and complaint enquiries for an international FX and CFD broker. The role is remote from Japan and involves email, phone, and CRM support.

Description

  • Guide clients through opening and maintaining trading accounts
  • Respond to enquiries by email, phone, and internal channels
  • Call new clients to welcome them and follow up as needed
  • Explain trading platforms and services, and troubleshoot MetaTrader issues
  • Handle account and back-office enquiries and resolve complaints
  • Coordinate with internal teams and escalate complex cases
  • Help with marketing translations and events when needed

Requirements

  • Native or fluent Japanese, spoken and written
  • Fluent English at B2 level or above
  • University or college degree
  • Strong communication and interpersonal abilities
  • Comfort using CRM systems, email platforms, and MS Office
  • Able to work independently and handle pressure
  • Experience in customer support or CRM

Benefits

  • Fully remote work
  • An international, multicultural FX and CFD workplace
  • Opportunities to learn and grow

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