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Sensiba LLP
Sensiba LLP
501 – 1000 Zaposleni
GradbeništvoSvetovanjeZdravstveno varstvo
Sensiba LLP je računovodsko in poslovno svetovalno podjetje s sedežem v ZDA, ki nudi storitve srednje velikim in velikim organizacijam. Njegove storitve zajemajo revizijo in storitve dajanja zagotovil, davčno svetovanje, svetovanje, upravljanje in vodenje, obvladovanje tveganj in skladnost, ocene kibernetske varnosti, svetovanje na področju programske opreme ter trajnost in ESG. Podjetje sodeluje s strankami iz sektorjev, kot so tehnologija, tvegani kapital, nepremičnine, gradbeništvo, proizvodnja, agroživilska dejavnost, gostinstvo, zdravstvo in lokalna uprava. Kot certificirana družba B Corporation Sensiba LLP združuje tehnično strokovno znanje s pristopom, osredotočenim na ljudi, da organizacijam pomaga obvladovati tveganja, izpolnjevati zahteve glede skladnosti in si prizadevati za trajnostno rast. Njena multidisciplinarna ekipa podpira podjetja pri reševanju zapletenih finančnih, operativnih, tehnoloških in regulativnih izzivov.
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Delovna mesta v podjetju

Customer Success Manager, APAC and EMEA

Lead Sensiba’s APAC customer success team and support EMEA, helping GRC audit and compliance clients through renewals and audit readiness. Oversee team performance, client relationships, retention, and operational improvements.

AUAvstralija
110.800 $ – 138.500 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Guide GRC clients worldwide from onboarding through audit readiness, delivery coordination, and renewal.
  • Lead the APAC Customer Success Manager team while handling key client engagements, audit readiness, and process design.
  • Oversee the APAC CSM team’s daily work and provide leadership and operational support to EMEA teams as needed.
  • Manage team performance through goal setting, one-to-ones, and formal reviews.
  • Build a customer-focused, high-performing team through coaching, mentoring, and professional development.
  • Serve as the main escalation contact for customer, operational, and team issues.
  • Work with the Global Director of Customer Success & Sales Engineering on department goals and strategic initiatives.
  • Prepare operational reports, performance dashboards, and business analyses for senior leaders.
  • Take temporary responsibility for assigned client accounts during growth, transitions, or coverage gaps.
  • Oversee renewals, recurring client engagements, expansion requests, scope changes, and proposals.
  • Share client-informed feedback on pricing and packaging.
  • Create and implement customer success strategy for part of the APAC portfolio.
  • Lead efforts to improve retention, growth, satisfaction, and long-term account health.
  • Coordinate with Delivery, Audit, Sales, Sales Engineering, Technology, Operations, Finance, and Accounts teams.
  • Maintain Salesforce and HubSpot integrations and support Salesforce governance.
  • Create workflows and automations to improve customer success and audit delivery processes.
  • Coordinate billing and delivery with MSP partners and Accounts.
  • Develop training materials and lead onboarding sessions.
  • Mentor colleagues and share effective practices.
  • Provide subject matter guidance to the wider Customer Success team.

Zahteve

  • At least five years of experience in customer success, account management, or another client-facing role.
  • At least two years of direct experience leading, coaching, and managing the performance of a customer success or client-facing team.
  • A track record of hiring, developing, and retaining high-performing employees.
  • Proficiency with Salesforce, including opportunity management, automation, and field configuration.
  • Proficiency with HubSpot workflows and pipelines.
  • Experience with client contracting and project tracking tools such as Jira.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple client relationships at once.
  • Ability to identify process gaps and drive improvements through documentation and structured playbooks.
  • Experience working across Sales, Delivery, Technology, and Finance or Accounts teams.
  • Working knowledge of SOC 2, HIPAA, and GDPR compliance frameworks.
  • Experience with MSP partners or channel and partner management.
  • Background in audit delivery, GRC, or information security.
  • Familiarity with creating training content and running internal enablement sessions, such as Loom recordings and live workshops.
  • Experience with billing and revenue operations workflows.
  • Must be located in Australia.

Ugodnosti

  • 30 days of annual leave.
  • Personal and carer’s leave.
  • Parental leave.
  • Volunteer days.
  • Salary packaging and a vehicle novated leasing program.
  • Flexible, remote work.
  • WeWork subscriptions.
  • Access to local offices for team collaboration.
  • Annual discretionary performance-based bonus.
  • Tuition reimbursement.
  • Support for professional certifications, including CA and CPA.
  • Structured mentorship.
  • Choice of a high-spec Mac or PC.
  • Diversity, equity, and inclusion initiatives.
  • Employee resource groups.
  • Comprehensive wellness programs.
  • Eligibility for commission.

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