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Sensiba LLP
Sensiba LLP
501 – 1 000 Darbuotojai
KonsultavimasStatybaSveikatos priežiūra
Sensiba LLP yra Jungtinėse Amerikos Valstijose veikianti apskaitos ir verslo konsultacijų įmonė, aptarnaujanti vidutinio dydžio ir dideles organizacijas. Jos paslaugos apima auditą ir užtikrinimą, mokesčių konsultacijas, konsultavimą, valdymą, rizikos valdymą ir atitiktį, kibernetinio saugumo vertinimus, programinės įrangos konsultacijas, taip pat tvarumo ir ESG sprendimus. Įmonė dirba su klientais technologijų, rizikos kapitalo, nekilnojamojo turto, statybos, gamybos, žemės ūkio ir maisto pramonės, svetingumo, sveikatos priežiūros bei vietos valdžios sektoriuose. Kaip sertifikuota B korporacija, Sensiba LLP derina techninę kompetenciją su į žmones orientuotu požiūriu, kad padėtų organizacijoms valdyti riziką, įgyvendinti atitikties reikalavimus ir siekti tvaraus augimo. Įvairių sričių specialistų komanda padeda įmonėms spręsti sudėtingus finansinius, veiklos, technologinius ir reguliavimo iššūkius.
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Customer Success Manager, APAC and EMEA

Lead Sensiba’s APAC customer success team and support EMEA, helping GRC audit and compliance clients through renewals and audit readiness. Oversee team performance, client relationships, retention, and operational improvements.

AUAustralija
110 800 $ – 138 500 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Guide GRC clients worldwide from onboarding through audit readiness, delivery coordination, and renewal.
  • Lead the APAC Customer Success Manager team while handling key client engagements, audit readiness, and process design.
  • Oversee the APAC CSM team’s daily work and provide leadership and operational support to EMEA teams as needed.
  • Manage team performance through goal setting, one-to-ones, and formal reviews.
  • Build a customer-focused, high-performing team through coaching, mentoring, and professional development.
  • Serve as the main escalation contact for customer, operational, and team issues.
  • Work with the Global Director of Customer Success & Sales Engineering on department goals and strategic initiatives.
  • Prepare operational reports, performance dashboards, and business analyses for senior leaders.
  • Take temporary responsibility for assigned client accounts during growth, transitions, or coverage gaps.
  • Oversee renewals, recurring client engagements, expansion requests, scope changes, and proposals.
  • Share client-informed feedback on pricing and packaging.
  • Create and implement customer success strategy for part of the APAC portfolio.
  • Lead efforts to improve retention, growth, satisfaction, and long-term account health.
  • Coordinate with Delivery, Audit, Sales, Sales Engineering, Technology, Operations, Finance, and Accounts teams.
  • Maintain Salesforce and HubSpot integrations and support Salesforce governance.
  • Create workflows and automations to improve customer success and audit delivery processes.
  • Coordinate billing and delivery with MSP partners and Accounts.
  • Develop training materials and lead onboarding sessions.
  • Mentor colleagues and share effective practices.
  • Provide subject matter guidance to the wider Customer Success team.

Reikalavimai

  • At least five years of experience in customer success, account management, or another client-facing role.
  • At least two years of direct experience leading, coaching, and managing the performance of a customer success or client-facing team.
  • A track record of hiring, developing, and retaining high-performing employees.
  • Proficiency with Salesforce, including opportunity management, automation, and field configuration.
  • Proficiency with HubSpot workflows and pipelines.
  • Experience with client contracting and project tracking tools such as Jira.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple client relationships at once.
  • Ability to identify process gaps and drive improvements through documentation and structured playbooks.
  • Experience working across Sales, Delivery, Technology, and Finance or Accounts teams.
  • Working knowledge of SOC 2, HIPAA, and GDPR compliance frameworks.
  • Experience with MSP partners or channel and partner management.
  • Background in audit delivery, GRC, or information security.
  • Familiarity with creating training content and running internal enablement sessions, such as Loom recordings and live workshops.
  • Experience with billing and revenue operations workflows.
  • Must be located in Australia.

Privalumai

  • 30 days of annual leave.
  • Personal and carer’s leave.
  • Parental leave.
  • Volunteer days.
  • Salary packaging and a vehicle novated leasing program.
  • Flexible, remote work.
  • WeWork subscriptions.
  • Access to local offices for team collaboration.
  • Annual discretionary performance-based bonus.
  • Tuition reimbursement.
  • Support for professional certifications, including CA and CPA.
  • Structured mentorship.
  • Choice of a high-spec Mac or PC.
  • Diversity, equity, and inclusion initiatives.
  • Employee resource groups.
  • Comprehensive wellness programs.
  • Eligibility for commission.

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