Banco Mercantil je bančna in finančna institucija z 80-letnimi izkušnjami pri zagotavljanju storitev zaposlenim, podjetnikom in vlagateljem. Družba izpostavlja stabilnost in etiko kot osrednji vrednoti ter se osredotoča na finančne storitve in informacije za stranke, vključno z ljudmi, starimi 50 let ali več, ki namenjajo pozornost dolgoročnemu finančnemu upravljanju.
Customer Service Clerk – Banco Mercantil, Belo Horizonte
Temporary role at Banco Mercantil, a banking ecosystem focused on customers aged 50 and over. Handles complaints and second-level requests through Reclame Aqui.
Opis
- Respond to customer complaints submitted through Reclame Aqui
- Proactively contact customers to resolve issues and address dissatisfaction
- Show empathy and commitment to high-quality customer service
- Manage second-level support requests
- Resolve requests effectively and prevent escalation to higher-level teams
- Provide a positive customer experience
Zahteve
- Completed or ongoing higher education in Business Administration, Accounting, Economics, Public Relations, or a related field
- Experience providing customer service and handling complaints
- Proficiency with Excel and back-office tools
Ugodnosti
- Meal and food allowances, with the option to combine both amounts on one food allowance card
- Health insurance
- Dental insurance
- Childcare assistance
- Life insurance
- Private pension plan
- Wellhub membership
- Academia Mercantil de Desenvolvimento
- Profit-sharing program (PLR)