Banco Mercantil yra bankininkystės ir finansinių paslaugų įstaiga, turinti 80 metų darbuotojų, verslininkų ir investuotojų aptarnavimo patirtį. Įmonė laiko stabilumą ir etiką pagrindinėmis savo vertybėmis ir daugiausia dėmesio skiria finansinėms paslaugoms bei informacijai klientams, įskaitant 50 metų ir vyresnius žmones, besirūpinančius ilgalaikiu finansų valdymu.
Customer Service Clerk – Banco Mercantil, Belo Horizonte
Temporary role at Banco Mercantil, a banking ecosystem focused on customers aged 50 and over. Handles complaints and second-level requests through Reclame Aqui.
Aprašymas
- Respond to customer complaints submitted through Reclame Aqui
- Proactively contact customers to resolve issues and address dissatisfaction
- Show empathy and commitment to high-quality customer service
- Manage second-level support requests
- Resolve requests effectively and prevent escalation to higher-level teams
- Provide a positive customer experience
Reikalavimai
- Completed or ongoing higher education in Business Administration, Accounting, Economics, Public Relations, or a related field
- Experience providing customer service and handling complaints
- Proficiency with Excel and back-office tools
Privalumai
- Meal and food allowances, with the option to combine both amounts on one food allowance card
- Health insurance
- Dental insurance
- Childcare assistance
- Life insurance
- Private pension plan
- Wellhub membership
- Academia Mercantil de Desenvolvimento
- Profit-sharing program (PLR)