Banco Mercantil is a banking and financial services institution with 80 years of experience serving employees, entrepreneurs, and investors. The company presents solidity and ethics as central values and focuses on financial services and information for customers, including people aged 50 and above who are attentive to long-term financial management.
Customer Service Clerk – Banco Mercantil, Belo Horizonte
Temporary role at Banco Mercantil, a banking ecosystem focused on customers aged 50 and over. Handles complaints and second-level requests through Reclame Aqui.
Description
- Respond to customer complaints submitted through Reclame Aqui
- Proactively contact customers to resolve issues and address dissatisfaction
- Show empathy and commitment to high-quality customer service
- Manage second-level support requests
- Resolve requests effectively and prevent escalation to higher-level teams
- Provide a positive customer experience
Requirements
- Completed or ongoing higher education in Business Administration, Accounting, Economics, Public Relations, or a related field
- Experience providing customer service and handling complaints
- Proficiency with Excel and back-office tools
Benefits
- Meal and food allowances, with the option to combine both amounts on one food allowance card
- Health insurance
- Dental insurance
- Childcare assistance
- Life insurance
- Private pension plan
- Wellhub membership
- Academia Mercantil de Desenvolvimento
- Profit-sharing program (PLR)