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DBS Bank
DBS Bank
FinanțeFintechServicii bancare
DBS Bank este un grup de servicii financiare cu sediul în Singapore, care deservește clienți din 19 piețe asiatice. Activitatea sa cuprinde servicii bancare pentru persoane fizice, servicii bancare corporative și gestionarea patrimoniului, susținute de capabilități de banking digital și de un accent tot mai mare pe inteligența artificială. DBS explorează, de asemenea, inovația financiară, inclusiv produsele tokenizate, punând în același timp accent pe servicii bancare responsabile, sustenabilitate și prevenirea fraudelor, ca parte a unei abordări centrate pe clienți. Compania activează în domeniile bancar, financiar și fintech și este cunoscută pentru prezența sa regională puternică și recunoașterea de care se bucură în industrie.
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Virtual Relationship Manager, Consumer Banking - Pune

Serve affluent DBS India customers through digital relationship management, onboarding, and wealth product engagement. Support portfolio reviews, remote service delivery, and customer satisfaction across consumer banking.

INIndiaLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: hindiManager de conturiVânzări

Descriere

  • Acquire clients through digital onboarding of assigned leads and develop relationships that support sustained AUM growth
  • Grow the Virtual Relationship Channel through engagement across multiple client touchpoints
  • Optimize product mix and expand existing-customer penetration to increase wallet share
  • Raise customer satisfaction through responsive engagement and resolution of enquiries
  • Present product features and functionality while supporting new-client onboarding
  • Manage Emerging Affluent and Treasures clients to retain and build lasting relationships
  • Deliver effective onboarding, client coverage, and client economics
  • Arrange timely investment and insurance portfolio reviews with Investment, Insurance, and Wealth specialists
  • Develop relationships from referrals and opportunities generated by SME, CEP, IBG, DBS Experience Centers, and influencers
  • Deliver services including digital onboarding, upgrades, wealth transactions, doorstep banking, and digital or remote account maintenance
  • Work with Cluster locations, Operations, and other stakeholders to execute customer instructions accurately and on time
  • Gather customer feedback and identify improvements across operations, administration, processes, products, and services
  • Stay informed about relevant products and services to recommend appropriate client solutions
  • Contribute to process and product improvement initiatives and share feedback on service and product offerings
  • Maintain compliance with internal audit standards, regulatory obligations, quality assurance, code of conduct, and controls
  • Provide remote customer coverage and engagement in partnership with Branch teams
  • Partner with Channels, Segments, and Clusters to support consistent service delivery and business objectives

Cerințe

  • Experience serving high-net-worth clients within a financial institution or KPO
  • Comfort handling client requests through electronic channels and using digital tools
  • Strong knowledge of wealth management products, including investments and insurance
  • Customer-focused approach with the ability to identify financial needs
  • AMFI or IRDAI Composite insurance and investment certification would be advantageous
  • Strong spoken English and Hindi skills
  • Regional-language fluency in Marathi, Bengali, Tamil, or Telugu would be advantageous
  • University-level education, preferably in finance, business, or a related field
  • Postgraduate qualification in marketing, finance, or banking would be desirable
  • Sales capability and the ability to influence teams
  • People management experience
  • Effective communication skills
  • Ability to operate effectively in an ambiguous environment
  • Strong understanding of the Bank's strategy and the ability to interpret and execute it
  • Demonstrated success executing sales or marketing strategies that generated business growth

Beneficii

  • Ongoing professional development
  • Flexible working arrangements
  • Career growth opportunities within an inclusive and diverse environment

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