Job Duck

201 – 500 Angajați

Job Duck conectează profesioniștii cu roluri de lucru la distanță, cu normă întreagă, care sprijină companii cu sediul în Statele Unite. Oportunitățile sale includ asistență juridică, marketing, suport pentru directori și gestionarea cazurilor, deservind clienți și echipe din domeniile consultanței, marketingului și activității juridice. Compania se concentrează pe sprijinirea profesioniștilor care lucrează la distanță pentru a-și construi cariere durabile de acasă, prin sprijin continuu și resurse pentru dezvoltarea profesională.

Locurile de muncă ale companiei

Virtual Client Support Receptionist (Brazil, Remote)

Provide bilingual receptionist support for Job Duck’s US-based employer clients by handling calls, scheduling, and initial client intake. Support professional teams through phone, calendar, and communication platforms.

acum 5 zile

Brazilia

1.015 $ – 1.100 $ / lună

Remote Normă întreagă Junior Nu este necesară o diplomă Limbă Obligatorie: engleză Reprezentant Servicii Clienți Servicii pentru clienți

Descriere

Route callers to the correct team member or department
Use Lawmatics and PracticePanther for call and client workflows
Answer calls promptly with a warm, professional manner
Maintain reliable attendance and phone availability throughout scheduled hours
Act as the primary contact for incoming callers
Use Microsoft Office and Fireflies for assigned tasks
Handle high call volumes while staying calm and organized
Follow up with referral sources
Use Google email, calendar, chat, and video tools for communication and scheduling
Manage telephone communications through RingCentral
Call existing clients for follow-up
Schedule appointments and keep calendar details accurate
Collect initial caller information before transferring calls
Route prospective client calls to the intake team when appropriate
Return calls promptly

Cerințe

At least one year of experience in a client-facing position, such as customer service or sales
Advanced or native-level English proficiency in speaking and writing
Bilingual verbal communication ability
Warm, approachable, and professional telephone manner
Clear and confident spoken English
Strong active listening ability
Empathetic and considerate communication style
Ability to interpret conversational context and adapt communication accordingly
Calm and composed during busy call periods
Ability to handle multiple incoming calls without becoming overwhelmed
Consistent attendance and punctuality
Strong verbal communication skills
Professional call handling and transfer skills
Experience with scheduling and calendar coordination
Strong client service orientation
Effective follow-up and information-gathering skills
Genuine interest in a long-term receptionist position
Availability Monday through Friday from 9:00 AM to 6:00 PM EST
Familiarity with Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office, and Fireflies

Beneficii

Remote work opportunity
Work within a company certified as a Great Place to Work

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Virtual Client Support Receptionist (Brazil, Remote)

Provide bilingual receptionist support for Job Duck’s US-based employer clients by handling calls, scheduling, and initial client intake. Support professional teams through phone, calendar, and communication platforms.

Descriere

Cerințe

Beneficii

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