Job Duck connects professionals with full-time remote roles supporting United States-based businesses. Its opportunities span legal assistance, marketing, executive support, and case management, serving clients and teams across consulting, marketing, and legal work. The company focuses on helping remote professionals build sustainable careers from home through ongoing support and career development resources.
Virtual Client Support Receptionist (Brazil, Remote)
Provide bilingual receptionist support for Job Duck’s US-based employer clients by handling calls, scheduling, and initial client intake. Support professional teams through phone, calendar, and communication platforms.
Description
- Route callers to the correct team member or department
- Use Lawmatics and PracticePanther for call and client workflows
- Answer calls promptly with a warm, professional manner
- Maintain reliable attendance and phone availability throughout scheduled hours
- Act as the primary contact for incoming callers
- Use Microsoft Office and Fireflies for assigned tasks
- Handle high call volumes while staying calm and organized
- Follow up with referral sources
- Use Google email, calendar, chat, and video tools for communication and scheduling
- Manage telephone communications through RingCentral
- Call existing clients for follow-up
- Schedule appointments and keep calendar details accurate
- Collect initial caller information before transferring calls
- Route prospective client calls to the intake team when appropriate
- Return calls promptly
Requirements
- At least one year of experience in a client-facing position, such as customer service or sales
- Advanced or native-level English proficiency in speaking and writing
- Bilingual verbal communication ability
- Warm, approachable, and professional telephone manner
- Clear and confident spoken English
- Strong active listening ability
- Empathetic and considerate communication style
- Ability to interpret conversational context and adapt communication accordingly
- Calm and composed during busy call periods
- Ability to handle multiple incoming calls without becoming overwhelmed
- Consistent attendance and punctuality
- Strong verbal communication skills
- Professional call handling and transfer skills
- Experience with scheduling and calendar coordination
- Strong client service orientation
- Effective follow-up and information-gathering skills
- Genuine interest in a long-term receptionist position
- Availability Monday through Friday from 9:00 AM to 6:00 PM EST
- Familiarity with Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office, and Fireflies
Benefits
- Remote work opportunity
- Work within a company certified as a Great Place to Work