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ZEISS Group
ZEISS Group
Asistență medicalăBiotehnologieIndustria prelucrătoare
ZEISS Group este o companie globală de optică și optoelectronică, care deservește domeniile producției de semiconductori, calității industriale și cercetării, tehnologiei medicale și piețelor de consum. Fondată în 1846 și cu sediul în Oberkochen, Germania, compania dezvoltă produse și tehnologii precum binocluri, sisteme de microscopie, lentile pentru ochelari, soluții pentru cercetarea biomedicală și aplicații bazate pe inteligență artificială și învățare automată. Aproximativ 43.000 de angajați lucrează în aproape 50 de țări în echipe de cercetare și dezvoltare, producție, vânzări și servicii.
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Technical Support Specialist, CMM Hardware

Provide first-level ZEISS CMM hardware support, resolving customer issues and carrying out remote diagnostics. Partner with service teams to advise on repairs and service events.

USStatele Unite ale AmericiiMIMichiganMNMinnesota
65.000 $ – 82.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență IT

Descriere

  • Provide initial technical support for ZEISS CMM hardware.
  • Resolve customer issues through ticketing systems, CRM workflows, and direct communication.
  • Work with customers and prepare quotations for unplanned services.
  • Run remote diagnostics and provide further customer assistance.
  • Clarify problem statements and determine solution paths.
  • Advise service engineers and deployment coordinators on service repairs and events.
  • Assist the Quality and Tools department as required.
  • Report product findings and flag potential problems and pitfalls.
  • Escalate calls in line with company procedures.
  • Help Technical Support Management meet departmental objectives.
  • Carry out other duties assigned by the supervisor.
  • Uphold ZEISS Core values and reinforce company initiatives, policies, and procedures.

Cerințe

  • An associate or technical degree in engineering or a related field is preferred.
  • Equivalent experience in technical support or engineering is accepted.
  • At least two years of technical support and/or software application experience is preferred.
  • Able to work independently and efficiently to meet deadlines, as well as collaboratively in a team.
  • Able to read and understand electrical schematics is preferred.
  • Strong verbal and written communication skills.
  • Strong problem-solving skills, including the ability to work independently from problem statement through solution.
  • Proficient with PCs and Microsoft Office, including Word, Excel, and PowerPoint; SAP and SAP CRM experience is also required.
  • Able to multitask and manage several assignments at once.
  • Customer-focused, with a commitment to customer satisfaction.
  • Above-average troubleshooting and problem-solving skills.
  • Self-motivated.
  • Good time-management skills.

Beneficii

  • Performance bonus.
  • Medical insurance.
  • Vision insurance.
  • Dental insurance.
  • 401(k) matching.
  • Employee assistance programs.
  • Paid time off, including vacation, personal, and sick days.

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