ZEISS Group ir globāls optikas un optoelektronikas uzņēmums, kas apkalpo pusvadītāju ražošanas, rūpnieciskās kvalitātes un pētniecības, medicīnas tehnoloģiju, kā arī patēriņa tirgus. Uzņēmums dibināts 1846. gadā, un tā galvenā mītne atrodas Oberkohenē, Vācijā. Tas izstrādā binokļus, mikroskopu sistēmas, briļļu lēcas, biomedicīnas pētniecības risinājumus, kā arī lietojumus, kuros tiek izmantots mākslīgais intelekts un mašīnmācīšanās. Aptuveni 43 000 uzņēmuma darbinieku strādā gandrīz 50 valstīs pētniecības un izstrādes, ražošanas, pārdošanas un servisa komandās.
Technical Support Specialist, CMM Hardware
Provide first-level ZEISS CMM hardware support, resolving customer issues and carrying out remote diagnostics. Partner with service teams to advise on repairs and service events.
Apraksts
- Provide initial technical support for ZEISS CMM hardware.
- Resolve customer issues through ticketing systems, CRM workflows, and direct communication.
- Work with customers and prepare quotations for unplanned services.
- Run remote diagnostics and provide further customer assistance.
- Clarify problem statements and determine solution paths.
- Advise service engineers and deployment coordinators on service repairs and events.
- Assist the Quality and Tools department as required.
- Report product findings and flag potential problems and pitfalls.
- Escalate calls in line with company procedures.
- Help Technical Support Management meet departmental objectives.
- Carry out other duties assigned by the supervisor.
- Uphold ZEISS Core values and reinforce company initiatives, policies, and procedures.
Prasības
- An associate or technical degree in engineering or a related field is preferred.
- Equivalent experience in technical support or engineering is accepted.
- At least two years of technical support and/or software application experience is preferred.
- Able to work independently and efficiently to meet deadlines, as well as collaboratively in a team.
- Able to read and understand electrical schematics is preferred.
- Strong verbal and written communication skills.
- Strong problem-solving skills, including the ability to work independently from problem statement through solution.
- Proficient with PCs and Microsoft Office, including Word, Excel, and PowerPoint; SAP and SAP CRM experience is also required.
- Able to multitask and manage several assignments at once.
- Customer-focused, with a commitment to customer satisfaction.
- Above-average troubleshooting and problem-solving skills.
- Self-motivated.
- Good time-management skills.
Priekšrocības
- Performance bonus.
- Medical insurance.
- Vision insurance.
- Dental insurance.
- 401(k) matching.
- Employee assistance programs.
- Paid time off, including vacation, personal, and sick days.