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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Technical Customer Service Specialist - Singapore (Onsite)

Provide technical customer support for TDCX in Singapore, resolving issues through support systems and troubleshooting tools. Help improve customer experience through empathetic communication, accurate issue resolution, and feedback on support processes.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Respond promptly to customer issues through the designated support system
  • Deliver engaging, empathetic one-to-one assistance tailored to each customer
  • Investigate and resolve technical problems as needed
  • Use internal and external tools to identify and address customer inquiries
  • Recommend improvements to tools, resources, procedures, and guidelines to strengthen workflows and customer experience
  • Build a working understanding of the project's technical backend and operations
  • Develop broader technical knowledge and familiarity with recurring issues
  • Complete management-assigned duties within the employment category while supporting the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System

Cerințe

  • Diploma or higher qualification, including Advanced/Higher/Graduate Diploma, Bachelor's, Post Graduate, Professional, or Master's Degree in any field
  • Around two years of relevant work experience is preferred; fresh graduates may also apply
  • Demonstrated time management ability and the drive to exceed expectations
  • Able to manage multiple tasks and tailor responses and actions using customer-provided information
  • Strong communication skills with active listening, empathy, and professional phone etiquette
  • Comfortable with routine computer and mobile phone use
  • Working knowledge of email, basic internet and hardware troubleshooting, mobile app installation, and payments
  • Excellent spoken and written English, plus the language required for the supported market

Beneficii

  • Competitive remuneration package with additional perks
  • Broad medical, insurance, and social security coverage
  • Modern, world-class workplace facilities
  • Employee engagement activities and recognition initiatives
  • Structured learning and development opportunities for career progression
  • Supportive culture focused on employees' future growth
  • Convenient workplace with direct public transport access
  • Flexible work arrangements
  • Expert coaching and mentoring
  • The chance to work for a globally recognized company with hundreds of industry awards

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