Syndigo este o companie de software cloud-native axată pe gestionarea ciclului de viață al conținutului și datelor. Platforma sa reunește gestionarea datelor de bază, gestionarea informațiilor despre produse și gestionarea activelor digitale, ajutând organizațiile să guverneze datele, să organizeze conținutul produselor și să îmbunătățească experiențele digitale. Syndigo sprijină întreprinderi din retail, industria auto, sănătate și alte domenii, deservind peste 14.000 de clienți la nivel global. Activitatea companiei acoperă guvernanța datelor, distribuirea conținutului, analiza datelor și feedbackul privind ciclul de viață al produselor, ceea ce o face relevantă pentru echipele care urmăresc să îmbunătățească eficiența operațională și implicarea clienților.
Strategic Customer Success Manager, Healthcare & Medical Devices — Portugal Remote
Lead strategic customer success for healthcare and medical device enterprises using Syndigo’s product data platform. Drive adoption, retention, expansion, and compliance outcomes across major accounts.
Descriere
- Manage the post-sale relationship and overall success of approximately 8–12 strategic healthcare and medical device enterprise customers
- Define, document, and monitor customer goals, success measures, ROI plans, and business outcomes
- Conduct recurring executive discussions and structured business reviews, including QBRs
- Guide customers through FDA UDI and GUDID requirements while aligning Syndigo solutions with compliance priorities
- Develop and sustain relationships with Director-, VP-, and C-level stakeholders
- Act as the main contact and escalation lead for assigned accounts
- Increase product adoption, identify account risks and obstacles, and execute mitigation and success plans in ChurnZero
- Partner with Commercial Sales and CSM Leadership to support account renewals
- Uncover expansion opportunities and work with Account Executives on upsell and cross-sell efforts
- Cultivate customer advocates and obtain referrals, testimonials, and event speakers
- Represent customer needs internally and convert regulatory requirements into product feedback and specifications
- Coordinate internal resources and work with Product, Support, Services, customers, and other teams to enhance products and services
- Contribute to pilots and identify improvements to workflows and products
Cerințe
- Experience in healthcare or medical devices is strongly preferred
- Familiarity with FDA regulations and medical device data standards such as UDI/GUDID, GS1, and GDSN is advantageous
- Knowledge of the medical device and healthcare supply chain, including manufacturers, distributors, GPOs, and health systems, is advantageous
- At least four years of customer-facing experience with a record of effective client relationship management
- Experience managing a business portfolio generating approximately $4–$6 million in ARR
- Strong technical comfort, especially with databases and syndicated data
- Excellent presentation skills and the ability to communicate value and insights to professional and executive audiences
- Ability to work independently and make sound decisions across varied levels of complexity
- Demonstrated ability to troubleshoot and resolve customer issues
- Track record of working successfully with both large, complex enterprises and mid-sized organizations
Beneficii
- Commitment to diversity, equity, and inclusion
- Support for GDPR/CCPA data privacy requirements, including applicant data deletion and export requests