Syndigo — контент пен деректердің өмірлік циклін басқаруға бағытталған бұлттық бағдарламалық жасақтама компаниясы. Оның платформасы негізгі деректерді басқару, өнім туралы ақпаратты басқару және цифрлық активтерді басқару шешімдерін біріктіріп, ұйымдарға деректерді басқаруға, өнім контентін реттеуге және цифрлық тәжірибені жақсартуға көмектеседі. Syndigo бөлшек сауда, автомобиль өнеркәсібі, денсаулық сақтау және басқа да салалардағы кәсіпорындарға қызмет көрсетіп, бүкіл әлем бойынша 14 000-нан астам клиентке қолдау көрсетеді. Компанияның қызметі деректерді басқару, контентті жеткізу, аналитика және өнімнің өмірлік циклінен алынған кері байланысты қамтиды. Сондықтан ол операциялық тиімділік пен клиенттермен өзара әрекеттесуді жақсартуға ұмтылатын командалар үшін маңызды серіктес болып табылады.
Strategic Customer Success Manager, Healthcare & Medical Devices — Portugal Remote
Lead strategic customer success for healthcare and medical device enterprises using Syndigo’s product data platform. Drive adoption, retention, expansion, and compliance outcomes across major accounts.
Сипаттама
- Manage the post-sale relationship and overall success of approximately 8–12 strategic healthcare and medical device enterprise customers
- Define, document, and monitor customer goals, success measures, ROI plans, and business outcomes
- Conduct recurring executive discussions and structured business reviews, including QBRs
- Guide customers through FDA UDI and GUDID requirements while aligning Syndigo solutions with compliance priorities
- Develop and sustain relationships with Director-, VP-, and C-level stakeholders
- Act as the main contact and escalation lead for assigned accounts
- Increase product adoption, identify account risks and obstacles, and execute mitigation and success plans in ChurnZero
- Partner with Commercial Sales and CSM Leadership to support account renewals
- Uncover expansion opportunities and work with Account Executives on upsell and cross-sell efforts
- Cultivate customer advocates and obtain referrals, testimonials, and event speakers
- Represent customer needs internally and convert regulatory requirements into product feedback and specifications
- Coordinate internal resources and work with Product, Support, Services, customers, and other teams to enhance products and services
- Contribute to pilots and identify improvements to workflows and products
Талаптар
- Experience in healthcare or medical devices is strongly preferred
- Familiarity with FDA regulations and medical device data standards such as UDI/GUDID, GS1, and GDSN is advantageous
- Knowledge of the medical device and healthcare supply chain, including manufacturers, distributors, GPOs, and health systems, is advantageous
- At least four years of customer-facing experience with a record of effective client relationship management
- Experience managing a business portfolio generating approximately $4–$6 million in ARR
- Strong technical comfort, especially with databases and syndicated data
- Excellent presentation skills and the ability to communicate value and insights to professional and executive audiences
- Ability to work independently and make sound decisions across varied levels of complexity
- Demonstrated ability to troubleshoot and resolve customer issues
- Track record of working successfully with both large, complex enterprises and mid-sized organizations
Артықшылықтар
- Commitment to diversity, equity, and inclusion
- Support for GDPR/CCPA data privacy requirements, including applicant data deletion and export requests