Syndigo एक क्लाउड-नेटिव सॉफ़्टवेयर कंपनी है, जो कंटेंट और डेटा के पूरे जीवनचक्र के प्रबंधन पर केंद्रित है। इसका प्लेटफ़ॉर्म मास्टर डेटा मैनेजमेंट, प्रोडक्ट इंफ़ॉर्मेशन मैनेजमेंट और डिजिटल एसेट मैनेजमेंट को एक साथ लाता है, ताकि संगठन डेटा का प्रभावी प्रशासन कर सकें, प्रोडक्ट कंटेंट व्यवस्थित कर सकें और डिजिटल अनुभव बेहतर बना सकें। Syndigo रिटेल, ऑटोमोटिव, हेल्थकेयर और अन्य उद्योगों में उद्यमों को सेवाएँ प्रदान करती है और दुनियाभर में 14,000 से अधिक ग्राहकों की सेवा करती है। कंपनी का कार्य डेटा गवर्नेंस, कंटेंट डिलीवरी, एनालिटिक्स और प्रोडक्ट-लाइफ़साइकल फ़ीडबैक तक फैला है, जिससे यह परिचालन दक्षता और ग्राहक जुड़ाव बेहतर बनाने की इच्छुक टीमों के लिए प्रासंगिक बनती है।
Strategic Customer Success Manager, Healthcare & Medical Devices — Portugal Remote
Lead strategic customer success for healthcare and medical device enterprises using Syndigo’s product data platform. Drive adoption, retention, expansion, and compliance outcomes across major accounts.
विवरण
- Manage the post-sale relationship and overall success of approximately 8–12 strategic healthcare and medical device enterprise customers
- Define, document, and monitor customer goals, success measures, ROI plans, and business outcomes
- Conduct recurring executive discussions and structured business reviews, including QBRs
- Guide customers through FDA UDI and GUDID requirements while aligning Syndigo solutions with compliance priorities
- Develop and sustain relationships with Director-, VP-, and C-level stakeholders
- Act as the main contact and escalation lead for assigned accounts
- Increase product adoption, identify account risks and obstacles, and execute mitigation and success plans in ChurnZero
- Partner with Commercial Sales and CSM Leadership to support account renewals
- Uncover expansion opportunities and work with Account Executives on upsell and cross-sell efforts
- Cultivate customer advocates and obtain referrals, testimonials, and event speakers
- Represent customer needs internally and convert regulatory requirements into product feedback and specifications
- Coordinate internal resources and work with Product, Support, Services, customers, and other teams to enhance products and services
- Contribute to pilots and identify improvements to workflows and products
आवश्यकताएँ
- Experience in healthcare or medical devices is strongly preferred
- Familiarity with FDA regulations and medical device data standards such as UDI/GUDID, GS1, and GDSN is advantageous
- Knowledge of the medical device and healthcare supply chain, including manufacturers, distributors, GPOs, and health systems, is advantageous
- At least four years of customer-facing experience with a record of effective client relationship management
- Experience managing a business portfolio generating approximately $4–$6 million in ARR
- Strong technical comfort, especially with databases and syndicated data
- Excellent presentation skills and the ability to communicate value and insights to professional and executive audiences
- Ability to work independently and make sound decisions across varied levels of complexity
- Demonstrated ability to troubleshoot and resolve customer issues
- Track record of working successfully with both large, complex enterprises and mid-sized organizations
लाभ
- Commitment to diversity, equity, and inclusion
- Support for GDPR/CCPA data privacy requirements, including applicant data deletion and export requests