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Ashby
Ashby
51 – 200 Angajați
Sponsor pentru viza de lucrător calificatB2BConsultanțăTehnologie HR
Ashby este o companie de tehnologie pentru resurse umane și software B2B care dezvoltă soluții de recrutare pentru organizații cu o creștere rapidă. Platforma sa ajută echipele să gestioneze și să îmbunătățească fluxurile de recrutare pe parcursul întregului proces de angajare, susținând o creștere mai eficientă și bazată pe date. Printre clienții Ashby se numără Opendoor, Figma, Notion, Deel și Modern Treasury.
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Locurile de muncă ale companiei

Senior Support Operations Manager at Ashby

Lead Support Operations across systems, workforce management, quality, and training at Ashby, a hiring software company. Improve operational rigor, efficiency, quality, and customer self-service across the support organization.

CACanadaUSStatele Unite ale Americii
130.000 $ – 152.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăOperațiuni

Descriere

  • Lead Support Operations across Systems, Workforce Management, Quality, and Training
  • Coordinate the four functions as an integrated organization serving Support Specialists and Support Engineers
  • Define and implement operational policies, standards, and recurring practices
  • Connect work across functions, including Quality insights with Training content and WFM forecasts with Systems changes
  • Manage leaders and individual contributors across the four functional areas
  • Develop functional leaders as they expand programs, hire teams, and establish operating standards
  • Review workflows, metrics, constraints, QA results, forecasting analyses, and systems updates
  • Use operational data to assess performance and efficiency
  • Pursue efficiency improvements while maintaining quality
  • Create visibility into tradeoffs involving system reliability, coverage, quality, and training investment
  • Advise Support Leadership on systems and processes as a strategic differentiator
  • Represent Support Operations in cross-functional work with Engineering, Product, and People Ops
  • Collaborate with Knowledge Management on self-service and in-app support experiences
  • Set consistent processes and standards across all four functions during the first year
  • Formalize cross-functional coordination and deliver measurable efficiency or quality improvements

Cerințe

  • Demonstrated experience leading operational functions within Support or Customer Experience
  • Expertise in at least one relevant discipline and experience coordinating across systems, workforce management, quality, or training
  • Experience managing managers or leaders responsible for distinct functions
  • Experience hiring and developing teams
  • Experience establishing clear ownership across multiple functions
  • Ability to stay close to the work, assess quality, challenge assumptions, and coach effectively
  • Record of building or scaling operational standards and processes in a growing organization
  • Ability to understand how separate functions interact and create effective ways of working together
  • Ability to use operational data to identify issues, make tradeoffs, and hold teams accountable for measurable results
  • Comfort operating in ambiguity while functions, processes, and standards are being defined
  • Ability to coach leaders and specialists with varying levels of maturity
  • Strong communication and facilitation abilities
  • Ability to align stakeholders across Systems, WFM, Quality, Training, Knowledge Management, and Support Leadership
  • Demonstrated commitment to developing people beyond managing outputs
  • View that Support is a strategic differentiator rather than a cost center
  • Commitment to pursuing efficiency and quality together
  • Interest in self-service and in-app support
  • Prior experience supporting a B2B SaaS product; the application form states that candidates without this experience should not apply

Beneficii

  • Stock options with a 10-year exercise window
  • Unlimited PTO, with four weeks recommended annually
  • Twelve weeks of fully paid family leave in the United States
  • $1,200 annual budget for learning and professional development
  • One-time $2,000 budget for home-office setup
  • Company-provided laptop
  • Extended health benefits for employees and dependents, subject to Employer of Record availability
  • Annual company offsite, team offsites, local meetups, and virtual events
  • International employees receive statutory benefits and, where available, employer-paid supplemental health coverage

Locuri de muncă similare

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
USStatele Unite ale AmericiiNJNew Jersey
120.000 $ – 165.000 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

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