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Talkdesk
Talkdesk
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăB2BInteligență artificială
Talkdesk dezvoltă o platformă de experiență a clienților bazată pe inteligență artificială, care ajută companiile să îmbunătățească interacțiunile cu clienții și productivitatea agenților. Software-ul său se integrează cu sistemele existente pentru a oferi servicii personalizate și adaptate contextului prin diverse canale de comunicare, susținând în același timp automatizarea, extinderea operațiunilor și alocarea mai eficientă a resurselor. Talkdesk deservește organizații din domenii precum serviciile financiare, sănătatea, comerțul cu amănuntul și sectorul guvernamental, punând accent pe operațiuni de servicii pentru clienți sigure și eficiente.
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Senior Solution Consultant, CXA and CCaaS - United States

Lead strategic implementations of Talkdesk CXA and CCaaS solutions, helping customers integrate the technology and achieve lasting adoption. Partner with customers, executives, and internal teams to guide implementation strategy and long-term success.

USStatele Unite ale Americii
117.000 $ – 178.000 $ / an
La sediuNormă întreagăSeniorLimbă Obligatorie: englezăConsultant
JavaScriptPythonTypeScript

Descriere

  • Lead strategic CXA and CCaaS implementations for new and existing customers
  • Apply industry expertise, product knowledge, and proven practices to address customer use cases
  • Provide implementation guidance and hands-on support to customers, partners, and internal teams
  • Maintain technical alignment and delivery success across Talkdesk CXA and CCaaS products
  • Guide post-implementation adoption through strategic advice and actionable recommendations
  • Partner with Product, Support, and other teams to manage feature requests, resolve issues, and deliver customer-focused updates
  • Create CXA templates, playbooks, and best practices that improve deployment efficiency and consistency
  • Advise stakeholders and executives on long-term CXA strategy and customer success

Cerințe

  • Bachelor's degree in a technical discipline or substantial professional experience in a technical role
  • At least three years of experience in Professional Services, Consulting, or IT/Software Development, with emphasis on AI or automation solutions in a SaaS environment
  • Strong programming ability in at least one language such as JavaScript, Python, or TypeScript
  • Experience using REST APIs, webhooks, and SDKs to develop software integrations
  • Working knowledge of foundation models, retrieval-augmented generation, LLM orchestration, and AI toolchains
  • Consultative communication style with the ability to explain technical concepts to audiences with varied backgrounds and skill levels
  • Professional maturity, a positive attitude, discretion, and sensitivity in client interactions
  • Client management experience is highly valued
  • Clear, polished written and verbal communication with strong attention to detail
  • Highly organized and self-directed approach to work
  • Ability to collaborate across functions in a fast-moving environment
  • Fluency in written and spoken English
  • Additional fluency in Portuguese, Spanish, French, or German is a plus
  • Experience building or improving conversational agents, chatbots, or virtual assistants is a plus
  • Familiarity with CRM platforms such as Salesforce and Zendesk and/or contact center solutions is a plus
  • Experience with diagramming or flowchart tools such as Visio or Lucidchart is a plus

Beneficii

  • Medical, dental, vision, life, and disability insurance
  • Employee Assistance Program (EAP)
  • 401(k) plan
  • Unlimited paid time off for exempt employees
  • Accrual-based paid time off for non-exempt employees
  • Fourteen paid holidays annually
  • Unlimited PTO for exempt employees and accrual-based sick leave for non-exempt employees
  • Long-term equity incentives may be available depending on level and role
  • Short-term bonus or commission incentives may be available depending on level and role

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