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Alight Solutions
Alight Solutions
Asistență medicalăB2BSaaS
Alight Solutions oferă servicii de administrare a beneficiilor și tehnologii pentru resurse umane organizațiilor mari și angajaților acestora. Soluțiile sale sprijină procesele legate de sănătate, bunăstare financiară, concedii și alte aspecte conexe ale capitalului uman, deservind întreprinderi și peste 30 de milioane de persoane. Activitatea companiei acoperă produse și tehnologii axate pe beneficii, precum și funcții corporative, cu un accent declarat pe îmbunătățirea sănătății, bunăstării financiare și stării de bine la locul de muncă. Contextul său de recrutare include oportunități în echipele de produs și tehnologie.
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Locurile de muncă ale companiei

Senior Customer Care Representative - Florida Remote

Support employees with health care, retirement, payroll, leave, and HR benefits questions at Alight Solutions. Handle benefit transactions, investigate inquiries, and provide assistance through phone and database systems.

USStatele Unite ale AmericiiFLFloridaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Manage a large volume of inbound calls from client employees
  • Explain options, answer questions, and resolve complex issues involving health care benefits, retirement plans, leave of absence, payroll, and other HR services
  • Process health enrollment requests, tax and direct deposit changes, retirement withdrawals or contributions, and retirement elections
  • Research customer issues and manage related casework through resolution
  • Work across multiple screens and computer systems to find information and deliver support
  • Guide callers through system navigation and required processes
  • Create and maintain accurate database records
  • Coordinate with third parties to investigate inquiries and make requested updates

Cerințe

  • At least four years of customer service experience, or an equivalent combination of education and experience
  • One of the following: high school diploma with four years of customer service experience; college diploma with two years of customer service experience; or a bachelor's degree
  • Strong verbal and written communication skills
  • Commitment to delivering high-quality customer care and satisfaction
  • Flexibility, adaptability, and reliability in a fast-paced, changing environment
  • Ability to accept constructive feedback and apply it promptly
  • Capacity to multitask across several Windows applications while supporting customers by phone
  • Availability to work an assigned shift and extended hours when needed
  • Successful completion of a background check if offered employment
  • Health care, human resources services, or financial services experience is preferred

Beneficii

  • Full benefits package available from the first day of employment
  • Flex credits for extended health, life, disability insurance, and other coverage
  • Retirement plan with a corporate match
  • Three weeks, or 15 days, of paid vacation
  • Ten paid holidays each calendar year
  • Personal and sick time
  • Ongoing training, coaching, and professional development
  • Continuing education and training opportunities
  • Career development and growth opportunities
  • Competitive total rewards package

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