Alight Solutions
Alight Solutions
„Alight Solutions“ teikia išmokų administravimo ir personalo technologijų paslaugas didelėms organizacijoms bei jų darbuotojams. Jos sprendimai padeda valdyti sveikatos, turto, atostogų ir kitus su žmogiškuoju kapitalu susijusius procesus, aptarnaujant įmones ir daugiau kaip 30 milijonų žmonių. Įmonės veikla apima į išmokas orientuotus produktus, technologijas ir korporatyvines funkcijas, o deklaruojamas dėmesys skiriamas sveikatos, finansinės gerovės ir gerovės darbe gerinimui. Įdarbinimo srityje siūlomos galimybės produktų ir technologijų komandose.

Senior Customer Care Representative - Florida Remote

Support employees with health care, retirement, payroll, leave, and HR benefits questions at Alight Solutions. Handle benefit transactions, investigate inquiries, and provide assistance through phone and database systems.

Aprašymas

  • Manage a large volume of inbound calls from client employees
  • Explain options, answer questions, and resolve complex issues involving health care benefits, retirement plans, leave of absence, payroll, and other HR services
  • Process health enrollment requests, tax and direct deposit changes, retirement withdrawals or contributions, and retirement elections
  • Research customer issues and manage related casework through resolution
  • Work across multiple screens and computer systems to find information and deliver support
  • Guide callers through system navigation and required processes
  • Create and maintain accurate database records
  • Coordinate with third parties to investigate inquiries and make requested updates

Reikalavimai

  • At least four years of customer service experience, or an equivalent combination of education and experience
  • One of the following: high school diploma with four years of customer service experience; college diploma with two years of customer service experience; or a bachelor's degree
  • Strong verbal and written communication skills
  • Commitment to delivering high-quality customer care and satisfaction
  • Flexibility, adaptability, and reliability in a fast-paced, changing environment
  • Ability to accept constructive feedback and apply it promptly
  • Capacity to multitask across several Windows applications while supporting customers by phone
  • Availability to work an assigned shift and extended hours when needed
  • Successful completion of a background check if offered employment
  • Health care, human resources services, or financial services experience is preferred

Privalumai

  • Full benefits package available from the first day of employment
  • Flex credits for extended health, life, disability insurance, and other coverage
  • Retirement plan with a corporate match
  • Three weeks, or 15 days, of paid vacation
  • Ten paid holidays each calendar year
  • Personal and sick time
  • Ongoing training, coaching, and professional development
  • Continuing education and training opportunities
  • Career development and growth opportunities
  • Competitive total rewards package

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