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Alight Solutions
Alight Solutions
B2BSaaSस्वास्थ्य सेवा
Alight Solutions बड़े संगठनों और उनके कर्मचारियों के लिए लाभ प्रशासन और मानव संसाधन प्रौद्योगिकी सेवाएँ प्रदान करती है। इसके समाधान स्वास्थ्य, वित्तीय सुरक्षा, अवकाश और संबंधित मानव पूंजी प्रक्रियाओं में सहायता करते हैं तथा उद्यमों और 3 करोड़ से अधिक लोगों की सेवा करते हैं। कंपनी का कार्य लाभ-केंद्रित उत्पादों, प्रौद्योगिकी और कॉर्पोरेट कार्यों तक फैला हुआ है, जिसका घोषित उद्देश्य स्वास्थ्य, वित्तीय स्थिति और कार्यस्थल पर कल्याण में सुधार करना है। इसकी भर्ती के अवसरों में उत्पाद और प्रौद्योगिकी टीमों के पद शामिल हैं।
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कंपनी की नौकरियाँ

Senior Customer Care Representative - Florida Remote

Support employees with health care, retirement, payroll, leave, and HR benefits questions at Alight Solutions. Handle benefit transactions, investigate inquiries, and provide assistance through phone and database systems.

USसंयुक्त राज्यFLफ़्लोरिडारिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Manage a large volume of inbound calls from client employees
  • Explain options, answer questions, and resolve complex issues involving health care benefits, retirement plans, leave of absence, payroll, and other HR services
  • Process health enrollment requests, tax and direct deposit changes, retirement withdrawals or contributions, and retirement elections
  • Research customer issues and manage related casework through resolution
  • Work across multiple screens and computer systems to find information and deliver support
  • Guide callers through system navigation and required processes
  • Create and maintain accurate database records
  • Coordinate with third parties to investigate inquiries and make requested updates

आवश्यकताएँ

  • At least four years of customer service experience, or an equivalent combination of education and experience
  • One of the following: high school diploma with four years of customer service experience; college diploma with two years of customer service experience; or a bachelor's degree
  • Strong verbal and written communication skills
  • Commitment to delivering high-quality customer care and satisfaction
  • Flexibility, adaptability, and reliability in a fast-paced, changing environment
  • Ability to accept constructive feedback and apply it promptly
  • Capacity to multitask across several Windows applications while supporting customers by phone
  • Availability to work an assigned shift and extended hours when needed
  • Successful completion of a background check if offered employment
  • Health care, human resources services, or financial services experience is preferred

लाभ

  • Full benefits package available from the first day of employment
  • Flex credits for extended health, life, disability insurance, and other coverage
  • Retirement plan with a corporate match
  • Three weeks, or 15 days, of paid vacation
  • Ten paid holidays each calendar year
  • Personal and sick time
  • Ongoing training, coaching, and professional development
  • Continuing education and training opportunities
  • Career development and growth opportunities
  • Competitive total rewards package

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