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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Risk Account Specialist – Singapore Onsite

Support e-payment users through phone, chat, and email as a Risk Account Specialist in Singapore. TDCX delivers global BPO and customer experience services across fintech and other industries.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăRisc

Descriere

  • Manage the ePayment account with a focus on improving the customer experience.
  • Deliver reliable support to both new and existing e-payment users.
  • Assist users through phone, chat, and email.
  • Investigate each user’s concerns carefully and provide attentive support.
  • Collaborate with teammates when additional assistance is required.
  • Serve users ranging from early-stage startups to Fortune 500 companies.

Cerințe

  • Language proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center setting.
  • Experience with underwriting, business cash-flow assessment, and credit analysis.
  • Knowledge of financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect inconsistencies across multiple information sources.
  • A bachelor’s degree in any discipline is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center environments, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Availability for rotational shifts, including weekends.

Beneficii

  • Competitive remuneration with additional perks.
  • Medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • Supportive workplace culture focused on future growth.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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